Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Compass Magazine Receipient
Timeline
Volunteer
Christina Carter

Christina Carter

Heath Springs,SC

Summary

Resourceful Office Manager with more than 11 years of experience optimizing office procedures and overseeing operations. Skilled in schedule management, payroll administration and business correspondence coordination. Disciplined and systematic professional thrives in high-pressure, team-based atmospheres.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Office Manager

Carter Quality Plumbing
Lancaster, SC
09.2011 - Current
  • Managed office inventory and placed new supply orders.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Reviewed files and records to obtain information and respond to requests.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Used judgment and initiative in handling confidential matters and requests.
  • Coded and entered daily invoices with in-house accounting software.
  • Managed office budget to handle inventory, postage and vendor services.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
  • Automated office operations for managing client correspondence, payment schedules and data communications.
  • Interpreted and communicated work procedures and company policies to staff.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Recruited and trained new employees to meet job requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Assigned work and monitored performance of project personnel.
  • Produced thorough, accurate and timely reports of project activities.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Analyzed business performance data and forecasted business results for upper management.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Proposed or approved modifications to project plans.
  • Created and managed budgets for travel, training and teambuilding activities.

Scan Coordinator

Lowes Foods
Pineville, NC
02.2008 - 09.2011
  • Operated equipment such as box cutters, hand jacks, tape guns and scanners in alignment with company guidelines.
  • Completed price changes and maintained proper signage for product displays.
  • Addressed pricing discrepancies by researching original price and fixing inaccurate information.
  • Conducted price audit scans and documented results in software.
  • Greeted customers and delivered excellent customer service to promote sales and repeat business.
  • Conducted price audit scans and documented results in [Type] software.
  • Coordinated seasonal and promotional marketing collateral and executed signing packages.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Resolved customer complaints or answered customers' questions.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Guided employees in handling difficult or complex problems.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Issued work schedules, duty assignments and deadlines for office or administrative staff.
  • Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
  • Computed balances, totals or commissions to support accounting team.
  • Analyzed financial activities of department to share budgetary input with managers.

Produce Manager

Piggly Wiggly Supermarket
Great Falls, SC
06.2005 - 02.2008
  • Received produce deliveries and unloaded produce.
  • Participated in quarterly inventory counts and conducted inventories.
  • Assisted customers with produce questions and special orders.
  • Replenished, rotated and culled displays several times daily.
  • Trimmed, washed and bundled produce.
  • Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
  • Planned attractive displays, replenishing purchased items to maintain eye-catching appearance.
  • Lead by example and took responsibility for all actions drive culture of performance excellence.
  • Maintained department equipment and advised general manager of equipment repair needs.
  • Drove consistent grocery sales with effective merchandising and promotions implementation.
  • Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers.
  • Facilitated effective communication between customers and associates to encourage positive, team-based atmosphere.
  • Provided clear, attractive and consistent signage.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Priced produce to achieve margin and sales goals while maintaining competitive pricing profile.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.

Shift Lead Manager

Burger King
Sparta, WI
04.2003 - 05.2005
  • Reinforced rules to promote superior employee performance.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Helped employees accomplish tasks during peak periods.
  • Directed and led employees and team members on effective operations, methods and procedures.
  • Coached employees on interactions with customers to drive exceptional service.
  • Communicated with other shift managers to facilitate continuum of customer service.
  • Upheld company standards and compliance requirements for operations.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Managed schedules, accepted time off requests and maintained coverage for shifts.
  • Documented receipts, employee hours and inventory movement.
  • Reviewed financial statements to meet targets during shift.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Recruited and trained new employees to meet job requirements.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Produced thorough, accurate and timely reports of project activities.

Education

High School Diploma -

West Salem High School
West Salem, WI
05.2005

Skills

  • Budgetary Planning
  • CRM and Office Management Software
  • Goal Setting
  • Performance Evaluations
  • Managing Operations and Efficiency
  • Onboarding and Orientation
  • Revenue Forecasting
  • Team Building
  • Team Leadership
  • Scheduling and Coordinating
  • Complex Problem Solving
  • Teamwork and Collaboration
  • Documentation and Reporting
  • Technical Proficiency
  • Work Planning and Prioritization
  • Employee Development
  • Recruitment and Hiring
  • Verbal and Written Communication
  • Training and Development
  • Hiring and Training
  • Project Planning
  • Administration and Reporting
  • Performance Tracking and Evaluation
  • Staff Training
  • Problem Resolution
  • Budget Management
  • Employee Coaching and Motivation
  • Cost Control
  • Training and Coaching
  • Report Writing
  • Proposal Writing
  • Workforce Management
  • Event Coordination
  • Customer Relations
  • Accounts Payable and Receivable
  • Project Management
  • Banking Operations
  • Scheduling and Calendar Management
  • Data Entry
  • Invoicing and Billing
  • Expense Reporting
  • File and Data Retrieval Systems
  • Senior Leadership Support

Accomplishments

  • Improved department efficiency 100% through implementation of strategic workflow and process improvements.
  • Saved company profits by renegotiating key contracts.
  • Resolved client account discrepancies that saved the company $1.6 million in potential revenue loss.
  • Created highly effective new program that significantly impacted efficiency and improved operations.
  • Negotiated with vendors, saving company $1.0 million annually.
  • Consistently maintained high customer satisfaction ratings.

Certification

  • Customer Service Certification, Success Group International - 2011
  • Certified QuickBooks Online, National Book keeping Association - 2023 (CPC Certified)
  • Notary Of Public 2012 - Current

Compass Magazine Receipient

  • Dear Chris & Christina,

Congratulations on being featured in The Compass. As you know the best of the best from the ranks of Success Group International are featured in The Compass, and with your hard work and dedication to excellence, your company was a natural choice for this honor.

You and your team should be very proud of the success that you've created and the example of excellence you're setting for your fellow members in Success Group International. 

I applaud you for receiving this recognition and I look forward to hearing more stories of your continued success. 

We are proud to be on your team and thank you for allowing us at Success Group International to serve you in your journey to greatness.

Sincerely,

Rebecca Cassel

President, SGI

Plumbers' Success International

Timeline

Office Manager

Carter Quality Plumbing
09.2011 - Current

Scan Coordinator

Lowes Foods
02.2008 - 09.2011

Produce Manager

Piggly Wiggly Supermarket
06.2005 - 02.2008

Shift Lead Manager

Burger King
04.2003 - 05.2005

High School Diploma -

West Salem High School

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Christina Carter