Christina Carter
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
31
31
years of professional experience
Work History
Lab Office Manager
ARCpoint Labs Of Douglasville
01.2022 - Current
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained confidentiality of information regarding clients and company.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Tracked important information using Microsoft Office spreadsheets and ran reports or generated graphs using data.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Maintained documentation on tests performed in lab.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
Senior Change Manager
Bank Of America
07.2011 - 02.2021
- Oversaw change management efforts to support implementation of critical initiatives driving technology, process and culture changes.
- Designed processes and systems supporting business needs before, during and after transitions.
- Partnered with business teams to understand needs and mitigate potential problems.
- Built support for change throughout business unit through direct outreach strategies.
- Identified impacted parties, business partners and resources required for planned changes.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Launched quality assurance practices for each phase of development
Administrative Assistant
Bank Of America
12.1998 - 06.2011
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Drafted correspondence and other documents for department heads in company's voice.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Volunteered to help with special projects of varying degrees of complexity.
Legal Specialist
United States Army
10.1992 - 09.1997
- Provided legal support focused on ensuring compliance with policies, procedures, regulations, laws and guidelines.
- Performed examination and processing of assorted legal documents.
- Administered legal reporting, maintaining court schedules and supporting case preparation.
- Drafted briefs, pleadings, litigation recommendations and additional legal documents and correspondence.
- Edited and proofread legal documents to verify accuracy.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Conferred with clients and other involved parties to gather and track case information.
- Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.
- Attended court hearings and depositions to take notes and document proceedings.
- Contacted witnesses to testify under oath at court hearings.
- Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
- Created and printed legal documents for attorneys to review.
- Completed data entry of legal documents into electronic filing systems.
Education
Bachelor of Science - Mathematics Education
Georgia Southern University
Statesboro, GA08.1992
Skills
- Policy Development
- Operations Management
- Staff Oversight
- Regulatory Compliance
- Staff Scheduling
- Report Writing
- Business Correspondence
- Event Coordination
- Vendor Relationship Management
- Administrative Management
- Personnel Needs Assessments
- Work Planning and Prioritization
- Scheduling and Calendar Management
- Business Administration
- Analytical Thinking
- Sensitive Document Disposal
- Vendor Relationships
- Process Development
- Policy and Procedure Modification
- Process Improvement
- Time Management
- Critical Thinking
- Microsoft Office
- Documentation and Control
- Data Entry
- Administrative Background
Timeline
Lab Office Manager
ARCpoint Labs Of Douglasville
01.2022 - Current
Senior Change Manager
Bank Of America
07.2011 - 02.2021
Administrative Assistant
Bank Of America
12.1998 - 06.2011
Legal Specialist
United States Army
10.1992 - 09.1997
Bachelor of Science - Mathematics Education
Georgia Southern University
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