Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
2026
2026
years of professional experience
Work History
Client Facilitator II
Allsup, Inc.
2021 - Current
Utilizes the task system, taking the appropriate action and ensuring the new task sets correctly
Review files to ensure the criteria is met to file for SSDI
Contact claimants to gather information to submit to SSA
Provide Social Security updates to Client Companies
Retrieve Medical / Financial records from Client Companies
Respond to queries for information and access relevant files
Train / Mentor team members
Remote Data Entry Operator
Solution Data Systems
01.2014 - 01.2021
Enter client information and account data from documents within time limits
Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry
Review data for deficiencies or errors, correct any incompatibilities if possible and check the output
Research and obtain further information for incomplete documents
Respond to queries for information
EDI/Automation Specialist & Operations Support Assistant
Cass Information Systems
01.2006 - 01.2015
Performed the enhancement and completion of Automation requests and inquiries
Trained Customer Service and Operation Employees
Reviewed hours in Kronos for accuracy
Developed and implemented an ongoing training program for all staff and computer training program for new employees
Coordinated and scheduled testing and implementations of new shipper/carrier relationships for specified EDI enhancements
Provided technical assistance to internal and external clients, making recommendations and suggesting alternatives as needed
Coordinated automation activity between the main office and branch office(s)
Coordinated the development of reports necessary to the success of the agency
Offered recommendations to improve processing efficiency and quality
Supported the Department Supervisor in managing and resolving operational issues
Education
GED -
St. Louis Job Corps
St Louis, MO
02-1995
Skills
Microsoft Office
Customer Service
Problem Analysis
Attention to detail
Time management
Case management
Adaptability and flexibility
Reliability
Multitasking
Task prioritization
Timeline
Remote Data Entry Operator
Solution Data Systems
01.2014 - 01.2021
EDI/Automation Specialist & Operations Support Assistant