Christina Casanova
Summary
Experienced Security Professional with a background in hospital operations, dispatch, training, and emergency response. Skilled in team coordination, personnel assignment, and mentoring, while fostering strong relationships with healthcare professionals and law enforcement. Effectively manages high-pressure situations, ensuring operational efficiency and exceptional service. Ready to apply leadership and operational expertise as an Account Manager.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Security Officer
Allied Universal
Las Vegas
03.2025 - Current
- Provide security services for one of the busiest Level 1 Trauma Centers in Las Vegas, ensuring the safety of patients, visitors, physicians, and staff.
- Led security operations by assigning officers to posts and coordinating shifts, ensuring continuous coverage during supervisor absence.
- Dispatch security officers and coordinate responses to medical emergencies, behavioral health incidents, workplace violence, and other critical security events.
- Train and mentor newly hired security officers on hospital policies, emergency procedures, patrol responsibilities, report writing, and customer service expectations.
- Apply Crisis Prevention Intervention (CPI) techniques to safely de-escalate combative or disruptive individuals.
- Built strong working relationships with nurses, physicians, hospital leadership, EMS personnel, and law enforcement to enhance collaborative safety efforts.
- Utilize Microsoft Excel and other computer-based systems to support dispatch operations, maintain daily logs, and accurately document incidents.
- Prepare comprehensive incident reports while maintaining confidentiality and accuracy.
Team Lead / Bar Supervisor
Houston TX Hot Chicken
08.2023 - 03.2025
- Supervised daily restaurant operations, leading team members to deliver efficient service and enhance customer satisfaction.
- Trained and coached new employees, ensuring smooth onboarding and integration into team.
- Managed cash handling, transactions, and end-of-shift reconciliation.
- Managed cash handling and transactions, ensuring accurate end-of-shift reconciliation.
- Assisted with staffing, inventory control, and daily operational planning.
- Maintained inventory and ensured compliance with company standards.
Trainer | Cashier | Line Cook | Hostess
Shake Shack
10.2018 - 09.2023
- Trained and mentored new employees on procedures and customer service to enhance team readiness.
- Delivered exceptional customer service in a fast-paced environment.
- Assisted with inventory and food preparation to support daily operations and maintain service standards.
- Processed customer transactions with accuracy and efficiency to ensure smooth operations.
- Maintained cleanliness and compliance with food safety standards.
Data Entry Clerk
Holiday Systems International
05.2013 - 05.2014
- Researched pricing and entered data for private travel agency, enhancing data reliability.
- Kept accurate records to support operational needs. and provided administrative support.
- Verified data accuracy and organized information for efficient retrieval.
School Bus Driver
Clark County School District
10.2010 - 02.2012
- Transported students safely, ensuring compliance with all state and district regulations to promote student well-being.
- Conducted daily vehicle safety inspections to maintain optimal safety standards and ensure reliable transport.
- Performed daily vehicle safety inspections.
- Exercised strong judgment and upheld commitment to safety, fostering a secure environment for students during transit.
Education
Licensed Massage Therapist - Massage Therapy
Northwest Career College
Las Vegas, NVSkills
- Security Operations Management
- Risk assessment
- Emergency response
- Incident Reporting
- Dispatch Systems
- Report writing
- Team leadership
- Staff Scheduling and Shift Coordination
- Client management
- Crisis Prevention Intervention (CPI)
- Conflict resolution
- Organizational skills
- Microsoft Word
Certification
- CPR Certified
- First Aid Certified
- Crisis Prevention Intervention (CPI)
Professional References
Jovita Bradford, (760) 818-5550
Timeline
Security Officer
Allied Universal
03.2025 - Current
Team Lead / Bar Supervisor
Houston TX Hot Chicken
08.2023 - 03.2025
Trainer | Cashier | Line Cook | Hostess
Shake Shack
10.2018 - 09.2023
Data Entry Clerk
Holiday Systems International
05.2013 - 05.2014
School Bus Driver
Clark County School District
10.2010 - 02.2012
Licensed Massage Therapist - Massage Therapy
Northwest Career College