Christina Casey
Springfield,VA
Summary
Forward-thinking Service Coordinator bringing 13 years of expertise in Home Health for Home Health Agency businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in WellSky and Careport, Careport Intake and Aidin referral systems.
Overview
9
9
years of professional experience
Work History
Service Coordinator
Best Health Care Services, LLC
10.2014 - 02.2024
- Managed a high volume of client referrals, ensuring timely and effective service delivery.
- Maintained accurate scheduling of all disciplines facilitating smooth communication between clients and clinicians
- Enhanced patient satisfaction by efficiently addressing and resolving service issues.
- Collaborated with clinical case manager and Administrator to optimize service operations and improve patient experiences.
- Oversaw the scheduling of clinicians maximizing efficiency and minimizing delays in patient service.
- Established strong relationships with patients through regular follow-ups, keeping them informed regarding their services requested or concerns raised.
- Streamlined service coordination processes for improved team productivity and response times.
- Collected, arranged, and input information into WellSky EMR system
- Reduced patient wait times by implementing an effective system for start of care of referrals.
- Worked effectively in a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Managed time efficiently in order to complete all tasks within deadlines.
- Gained strong leadership skills by managing projects from start to finish.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Self-motivated, with a strong sense of personal responsibility.
- Organized and detail-oriented with a strong work ethic.
- Provided professional services and support in a dynamic work environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Computer And Information Sciences
TESST College of Technology - Alexandria
Alexandria, VASkills
- Computer Skills
- Teamwork and Collaboration
- Analytical and Critical Thinking
- Organizational Skills
- Task Prioritization
- Problem-Solving
- Good Telephone Etiquette
- Problem Resolution
- Quality Assurance
- WellSky Software Proficiency
Timeline
Service Coordinator
Best Health Care Services, LLC
10.2014 - 02.2024
Computer And Information Sciences
TESST College of Technology - Alexandria
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