Summary
Overview
Work History
Education
Skills
Timeline
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Christina Cashwell

Colfax,NC

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

17
17
years of professional experience

Work History

Service Manager

Hudson Automotive
07.2019 - 01.2024
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Analyzed service reports to identify areas of improvement.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
  • Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
  • Implemented strategies to increase customer service satisfaction ratings.
  • Monitored service staff performance and provided feedback for improvement.
  • Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
  • Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
  • Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.

Service Advisor

Asbury Automotive Group
03.2012 - 07.2019
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Developed estimates by costing materials, supplies, and labor.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
  • Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.

Project Specialist, Exteriors

Lowes Home Improvment
08.2006 - 03.2012
  • Negotiated contracts with subcontractors to secure favorable terms that benefited both parties involved in the execution of an exteriors project.
  • Provided expert consultation on material selection, design options, and cost estimates for exterior projects.
  • Implemented safety protocols during construction, minimizing accidents and ensuring employee wellbeing.
  • Enhanced client satisfaction through effective communication and timely resolution of issues.
  • Coordinated with vendors and suppliers for the procurement of materials, maintaining high-quality standards.
  • Monitored project progress closely, identifying deviations from plans early on and taking corrective action as necessary.
  • Established strong relationships with clients, fostering long-term partnerships through exceptional service delivery.
  • Conducted site inspections to ensure adherence to design specifications and quality standards.

Education

High School Diploma -

Lansdale Catholic
Lansdale, PA
05.1991

Skills

  • Positive Attitude
  • Team Leadership
  • Multitasking and Organization
  • Problem-Solving
  • Customer Service
  • Critical Thinking
  • Reliable and Responsible
  • Employee Training and Development
  • Customer Service Management
  • Conflict Resolution
  • Goal-Oriented
  • Workflow Management
  • Team Collaboration and Leadership

Timeline

Service Manager

Hudson Automotive
07.2019 - 01.2024

Service Advisor

Asbury Automotive Group
03.2012 - 07.2019

Project Specialist, Exteriors

Lowes Home Improvment
08.2006 - 03.2012

High School Diploma -

Lansdale Catholic

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Christina Cashwell