Christina Casterline
Jacksonville,NC
Summary
Successful Account Executive bringing 10+years of experience in high value sales and contract preparedness. Ready for the prefect team where I’m able to make a positive contribution to Business and build organic growth. Staying true to my authentic self to leverage personal and professional abilities. I am dedicated to helping drive success forward and contributing to the mission.
Overview
10
10
years of professional experience
Work History
SR. Account Executive
Toi Toi USA
Jacksonville, NC
07.2020 - 06.2026
- Generated 40 new B2B accounts quarterly and increased territory revenue by 30% annually through targeted prospecting across all assigned markets.
- Maintained a portfolio of 15 Key accounts achieving 90% retention and driving $450K in recurring annual Sales.
- Analyzed competition in four operating states: adjusted sales technique to qualify leads, grow opportunity pipeline and close deals with 87% conversion into paying customers.
- Fostered Government Relationships through varies contracts to increase referred clients by 6% per year.
Customer Service Representative
BluSite Solutions
Jacksonville, NC
04.2017 - 07.2018
- Updated Customer accounts, processed orders, generated invoices and answered billing related questions.
- Provided quick and efficient problem-solving skills for customers who had service complaints offering varied solutions.
- Responded promptly to approximately 50 daily inbound leads via email, web chat, calls.
- Escalated inquiries or issues beyond my control to senior management.
Office Management
O-Asyist, PLLC
Jacksonville, NC
08.2016 - 03.2017
- Completed accurate and timely coding of utilized patient services, ensuring prompt and accurate billing was initiated.
- Completed insurance billing and/or self-pay procedures. Collected co-payments based on individual insurance company requirements. 20 clients per day
- Created new efficient intake protocol which streamlined required documentation such as consent forms, patient rights, billing practices, IIPPA, and patient demographics.
- Improved filing practices to ensure complete patient charts in accordance with national standards.
Education
Associate of Science -
Coastal Carolina Community College
Jacksonville, NC06.2016
Bachelor of Science - Operations And Supply Chain Management
East Carolina University
Greenville, NC06.2024
Skills
Procurement/ Collections/Account reconciliation
Territory Management
Pipeline Management
Contract Negotiation
Sales Force/ Hub Spot/ CRM /Versapay/Trace/ Hub sales/Dialpad
Proficient in Microsoft Suite Programs
Remain calm under pressure
Excellent verbal and written communication
Timeline
SR. Account Executive
Toi Toi USA
07.2020 - 06.2026
Customer Service Representative
BluSite Solutions
04.2017 - 07.2018
Office Management
O-Asyist, PLLC
08.2016 - 03.2017
Bachelor of Science - Operations And Supply Chain Management
East Carolina University
Associate of Science -
Coastal Carolina Community College