Christina Castillo
Cheyenne,WY
Summary
Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 20 years of management performance. Results-driven Area Manager accustomed to overseeing operations with strong attention to detail. History of meeting demanding group objectives through employee training, motivation and performance management. Working knowledge of optimal practices and safety behaviors.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Area Manager
Advance America
04.2019 - Current
- In my time with Advance America I have been Area Manager in 3 states, Wyoming, Idaho and Colorado
- Take pride in my ability to develop a team of high energy individuals with a drive to succeed
- I was a Change Champion for the Wyoming and Idaho Fuse launch and support for the Colorado launch
- I also recently graduated the High Potential program at Home Base.
- Built positive and productive relationships with store and field leadership
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team
- Conducted training sessions to educate employees on best practices and procedures to increase profitability
Store Manager
Dollar Tree
03.2017 - 04.2019
- Completes store operational requirements by scheduling and assigning employees; following up on work results
- Maintains store staff by recruiting, selecting, orienting, and training employees
- Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results
- Achieves financial objectives by preparing annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
- Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in position to understand service requirements
- Ensures availability of merchandise and services by approving contracts; maintaining inventories
- Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends
- Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios
- Secures merchandise by implementing security systems and measures
- Protects employees and customers by providing a safe and clean store environment
- Maintains stability and reputation of stores by complying with legal requirements
- Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
- Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures
- Contributes to team effort by accomplishing related results as needed.
Store Manager
Kmart/Sears Holdings Corporation
09.2001 - 01.2017
- Completes store operational requirements by scheduling and assigning employees; following up on work results
- Maintains store staff by recruiting, selecting, orienting, and training employees
- Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results
- Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
- Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements
- Ensures availability of merchandise and services by approving contracts; maintaining inventories
- Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends
- Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios
- Secures merchandise by implementing security systems and measures
- Protects employees and customers by providing a safe and clean store environment
- Maintains the stability and reputation of the store by complying with legal requirements
- Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
- Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures
- Contributes to team effort by accomplishing related results as needed.
Education
General - undefined
Lighthouse Academy
1996
Skills
- Assessments
- Scheduling Skills — Familiar
- February 2019
- Measures candidate's ability to cross-reference agendas and itineraries to avoid conflicts when
- Creating schedules
- Full results: Familiar
- Indeed Assessments provides skills tests that are not indicative of license or certification, or continued
- Development in any professional field
- Market and Competitor Research
- Records Organization and Management
- Equipment Functionality
Certification
Microsoft Word (10+ years)
Microsoft Excel (10+ years)
Recruiting
Retail Management
Store Management Experience
Certifications and Licenses
Heavy Equipment Operator
January 2018
HIPAA
November 2017
ASM certification
January 2011
SM Certification
January 2017
Human Resources Management
November 2016
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Area Manager
Advance America
04.2019 - Current
Store Manager
Dollar Tree
03.2017 - 04.2019
Store Manager
Kmart/Sears Holdings Corporation
09.2001 - 01.2017
General - undefined
Lighthouse Academy
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