Christina Catalano
Centereach,NY
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
Work History
Small Business Owner
Salon Aura
2015.07 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
Manager
OFF 7th Salon
2009.02 - 2015.03
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Lead Teacher
KinderCare Learning Centers
2007.06 - 2009.07
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
Education
Centereach High School
Centereach, NYSkills
- Planning and execution
- Customer Service Management
- Business Management
- Purchasing and planning
- Team Leadership
- Relationship Building
- Inventory Tracking and Management
- Staff Management
- Performance Improvement
- Scheduling
- Administrative Management
- Customer Service
Timeline
Small Business Owner
Salon Aura
2015.07 - Current
Manager
OFF 7th Salon
2009.02 - 2015.03
Lead Teacher
KinderCare Learning Centers
2007.06 - 2009.07
Centereach High School
Similar Profiles
Lauren KooritzkyLauren Kooritzky
RECEPTIONIST at Bang Salon and Aura SpaRECEPTIONIST at Bang Salon and Aura Spa
Lauryn KlostermanLauryn Klosterman
Retail Sales Associate at Alchemy & AuraRetail Sales Associate at Alchemy & Aura
Irfaan BakshIrfaan Baksh
Fundraiser at Aura PromotionsFundraiser at Aura Promotions