Christina Catarino
PILOT POINT,TX
Overview
16
16
years of professional experience
Work History
Store Manager
Ace Hardware Pilot Point
Pilot Point Tx, Texas
06.2019 - Current
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Planned and conducted staff trainings with emphasis on customer service, in stock demands, specialty area training in plumbing, paint, lawn and garden.
- Mixed paint colors to create custom blends, using paint mixing machine and spatulas.
- Ran and Operated specialty departments (Plumbing, Paint, Lawn & Garden)
- In the time I have been back at Ace I have also achieved Pinnacle standing with Ace Hardware for 2 years straight.
Office Manager
Strittmatter Irrigation
Pilot Point , Texas
05.2017 - 12.2019
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Managed files and records for clients.
- Maintained store equipment, printers and fax machines.
- Managed overstocking, restocking and inventory control procedures
- Supervised staff of 6 personnel by implementing company policies, protocols, work rules and disciplinary action.
- Resolved problems, improved operations and provided exceptional service.
Assistant Manager
Ace Hardware Pilot Point
Pilot Point, Texas
03.2007 - 05.2017
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Created employee schedules to align coverage with forecasted demands.
Education
GED -
Pilot Point High School
Pilot Point, TXSkills
- Business Leadership
- Inventory Management
- Problem Anticipation and Resolution
- Staff Supervision
- Time Management
- Store Merchandising
- Employee Training
- Recruiting and Hiring
- Customer Service
Timeline
Store Manager
Ace Hardware Pilot Point
06.2019 - Current
Office Manager
Strittmatter Irrigation
05.2017 - 12.2019
Assistant Manager
Ace Hardware Pilot Point
03.2007 - 05.2017
GED -
Pilot Point High School
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