Christina Caviness
Cape Coral,FL
Summary
Dedicated senior project manager who excels in meeting deadlines, maximizing revenue and serving as the intermediary between executive management, clients and technical staff. Assertive and passionate with excellence in communication, creative problem-solving and an unmatched work ethic.
Overview
22
22
years of professional experience
Work History
Project Manager
Image2Impress
05.2023 - 07.2025
- Execute ideas for team growth and efficiency, while providing customer satisfaction
- Assist with creating, maintaining and updating accurate documenting of project status and closing of all project documentation
- Collaborate with project management department to effectively determine efficiency of projects
- Provide oversight of project management department staff and management of workload
- Coordinate site survey analysis, vendor/contractor collaboration, and project milestones
- Develop, analyze and approve change orders for adjustments to scope of work on clients’ behalf
- Manage technician staff and crew for long-term programs, including multi-site scheduling, travel arrangements and project scope adjustments
- Develop project analysis and updates for both internal and client review
- Identify and report on workflow management processes, risk assessment, and efficiency practices
Service Coordinator
Galaxy Group
06.2020 - 05.2023
- Coordinate and schedule services or appointments for clients
- Communicate with clients to understand their service needs and expectations
- Handle customer inquiries and resolve service related issues
- Maintain accurate records of services provided to each client
- Identify and implement strategies ti improve service and customer satisfaction
- Prepare and present reports on provided services and customer satisfaction
Lead Service Coordinator
Action Services Group
06.2003 - 06.2020
- Coordinate, schedule, and dispatch service calls
- Monitor service orders to ensure timely completion
- Communicate with customers regarding service requests and any scheduling changes
- Maintain records of service calls, work orders, and customer interactions
- Provide information and assistance to customers, answering their questions and addressing their concerns
- Coordinate with technicians and other staff to ensure optimal service delivery
- Identify and resolve service-related issues
- Follow-up with customers to confirm satisfaction with provided services
Skills
- Project management
- Project scheduling
- Schedule management
- Client relations
- Document management
- Budget control
- Project closure
- Vendor sourcing
- Verbal and written communication
Timeline
Project Manager
Image2Impress
05.2023 - 07.2025
Service Coordinator
Galaxy Group
06.2020 - 05.2023
Lead Service Coordinator
Action Services Group
06.2003 - 06.2020
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