Summary
Overview
Work History
Education
Skills
Additional Information
Work Preference
Timeline
CustomerServiceRepresentative

Christina Chance

London,Kentucky

Summary

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

2026
2026
years of professional experience

Work History

Factory Production Worker

CTA Acoustics

Customer Service Representative

Jackson Ware Washing LLC.
08.2023 - Current
  • Responded to customer requests for products, services, and company information.
  • Promptly responded to inquiries and requests from prospective customers.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Maintained confidentiality of information regarding clients and company.
  • Responded to inquiries from callers seeking information.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Cross-trained and backed up other customer service managers.
  • Promoted superior experience by addressing customer concerns and resolving problems swiftly.
  • Identified and resolved discrepancies and errors in customer orders.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Corresponded with clients through email and telephone.

Factory Production Worker

Jackson Ware Washing LLC.
05.2021 - 08.2023
  • Unloaded and loaded items from conveyors, machines, and conveyances.
  • Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Utilized hand tools and power tools to assemble products, practicing safety measures.

Factory Production Worker

Aisin Automotive Casting LLC
10.2018 - 05.2021
  • Operated 15 machines proficiently and in compliance to safety standards.
  • Performed quality checks on finished products to identify and address discrepancies.
  • Coached fellow workers to operate machines properly and comply with safety procedures.
  • Cultivated professional working relationships with peers and supervisors.
  • Troubleshot equipment to reduce service calls and downtime.
  • Kept accurate and detailed records of personnel progress and productivity.
  • Unloaded and loaded items from conveyors, machines, and conveyances.
  • Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
  • Used equipment properly to avoid workplace hazards or injuries.

Factory Worker

CTA Acoustics
07.2016 - 09.2018
  • Operated 15 machines proficiently and in compliance to safety standards.
  • Inspected materials before assembly to verify compliance of quality control standards.
  • Unloaded and loaded items from conveyors, machines, and conveyances.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Performed quality checks on finished products to identify and address discrepancies.
  • Coached fellow workers to operate machines properly and comply with safety procedures.
  • Assembled products according to changing daily work orders and specific customer needs.
  • Trained new production staff members on safe and efficient production procedures and proper machine operations.
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
  • Organized and prepared workstations and materials needed for operations to maximize productivity.
  • Maintained organized work area by cleaning and removing hazards.
  • Made sure that products were produced on time and are of good quality.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
  • Operated forklift in compliance with OSHA guidelines and organizational policies.

Education

Miami Trace High School
Washington Court House, OH
02-2003

Skills

  • Information gathering
  • Account information updates
  • Adaptability to change
  • Order processing
  • Proofreading
  • Data gathering
  • Effective time management
  • Sales expertise
  • Proficient in office equipment
  • Respectful communication
  • Effective telephone communication
  • Effective communicator
  • Composed presence
  • Attentive listening abilities
  • Proficient in managing multiple tasks
  • Client engagement
  • Customer education
  • Problem-solving
  • Strong command of grammar
  • Typing proficiency
  • Information security
  • Punctuality and reliability
  • Machine operation
  • Safety procedures
  • Lockout and tagout procedures
  • OSHA compliant
  • Assembly and production
  • Handling raw materials
  • Parts racking
  • Quality control analysis
  • Safety compliance
  • 5S implementation
  • Equipment monitoring
  • Environmental awareness
  • Forklift operations

Additional Information

  • Reading View. Press Alt Shift A for accessibility help.

Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Work-life balanceWork from home optionPaid time offHealthcare benefitsPaid sick leave401k matchCareer advancement

Timeline

Customer Service Representative

Jackson Ware Washing LLC.
08.2023 - Current

Factory Production Worker

Jackson Ware Washing LLC.
05.2021 - 08.2023

Factory Production Worker

Aisin Automotive Casting LLC
10.2018 - 05.2021

Factory Worker

CTA Acoustics
07.2016 - 09.2018

Factory Production Worker

CTA Acoustics

Miami Trace High School

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