Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Christina Chandarana

Indiana,SC

Summary

Forward-thinking project management specialist confident in leading team members, managing schedules and coordinating resources. Keeps projects on-track with decisive supervision and quick problem-solving. Persuasive in communicating and negotiating with internal team members, vendors and other stakeholders.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Project Coordinator

Encore Technology Group
Piedmont, SC
08.2013 - Current
  • Managed communication channels between various teams involved in the execution of complex projects.
  • Performed regular reviews of project documentation and communicated results with relevant personnel.
  • Provided direction, guidance and support to team members throughout the duration of projects.
  • Ensured compliance with relevant regulations or standards when executing projects across multiple regions.
  • Identified training needs for team members in order to keep them up-to-date on the latest industry trends.
  • Facilitated meetings between stakeholders to discuss project requirements, objectives or outcomes.
  • Assessed customer feedback in order to continuously improve service delivery processes or procedures.
  • Monitored performance metrics such as cost, timeline, quality control and customer satisfaction levels.
  • Resolved conflicts among team members by providing creative solutions that addressed all parties' needs.
  • Contributed ideas towards process improvements that would increase efficiency or productivity levels.
  • Maintained a detailed database of project information including budgeting, resources and deliverables.
  • Prepared status reports to communicate progress to stakeholders and management teams.
  • Conducted risk assessments and identified potential issues that could affect project success.
  • Generated weekly, monthly, quarterly reports summarizing key performance indicators.
  • Developed and maintained project plans, schedules and budgets to ensure successful completion of projects.
  • Collaborated with senior leadership on strategic planning initiatives related to future projects.
  • Developed and implemented project plans, established timelines, tracked progress and ensured deadlines were met.
  • Analyzed data related to projects in order to identify areas for improvement or optimization opportunities.
  • Collaborated with cross-functional teams to define requirements for new initiatives.
  • Drafted presentations outlining the current state of specific projects for review by senior managers.
  • Coordinated with internal departments as well as external vendors to ensure successful completion of tasks.
  • Collaborated with internal teams to develop project solutions resulting in on-time execution.
  • Managed portfolio of projects to drive on-time deliverables within scope and budget.
  • Developed and implemented project tracker or calendar to meet and maintain standards.
  • Handled portfolio of initiatives to support organization's goals.
  • Liaised with project managers to evaluate project scope and define milestones and deadlines.
  • Prioritized needs and delegated assignments to simultaneously handle multiple projects.
  • Assessed, monitored and reported on work progression.
  • Served as point-of-contact to support order management, testing and reporting.
  • Produced status reports for customers and senior management.
  • Created and maintained project documentation to drive transparency with stakeholders.
  • Allocated resources and materials to respective departments to accommodate needs.
  • Used control tools to update and monitor project schedules.
  • Assisted project manager in drafting schedules and related documentation.
  • Liaised between departments, vendors and clients to monitor project expenses.
  • Increased product knowledge by staying up to date on product offerings, features and functionality.
  • Introduced change improvement plans to achieve goals, methodologies and initiatives.
  • Established and maintained quality performance metrics to meet objectives.
  • Troubleshot and resolved non-technical issues using support documentation and training.
  • Submitted project deliverables to clients, consistently adhering to quality standards.
  • Developed and updated project plans to document objectives, technologies, schedules, and funding.
  • Conferred with project personnel to identify and resolve problems.
  • Created project status presentations for delivery to customers or project personnel.
  • Produced thorough, accurate and timely reports of project activities.
  • Submitted budget estimates, progress reports and cost tracking reports.

Administrative Assistant

Network Controls & Electric
Greer, SC
05.2009 - 07.2013
  • Answered questions from customers regarding products and services offered by the company.
  • Greeted visitors and provided general information about the company.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Processed invoices for payment using accounting software applications.
  • Managed office supplies inventory and placed orders when necessary.
  • Scheduled appointments between clients and customers and internal staff members.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Coordinated catering services for various functions, including sales trainings and department meetings.

Co-Manager

Bi-Lo Supermarkets
Spartansburg, SC
09.2005 - 02.2009
  • Ensured compliance with health and safety regulations in the workplace.
  • Resolved customer disputes in a professional manner while maintaining high levels of customer satisfaction.
  • Maintained inventory levels by ordering supplies and tracking sales.
  • Provided feedback on employee performance and implemented corrective measures as needed.
  • Resolved conflicts between employees in a professional manner.
  • Performed weekly audits of cash registers to detect discrepancies in transactions.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Directed recruitment, hiring, and training of new staff members.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

Customer Service Manager

Winn-Dixie Stores Inc.
Greer, SC
05.1995 - 08.2005
  • Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Created reports on customer feedback, complaints, and suggestions for management review.
  • Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Evaluated and authenticated returns, exchanges and voids.
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.

Education

High School Diploma -

Byrnes High School
Duncan, SC
05-1996

Skills

  • Purchasing report updating
  • Supply inventory measuring
  • Product status tracking
  • Product delivery reconciliation
  • Cost Reduction
  • Cost Analysis
  • Time Management
  • Resource Management
  • Project Management
  • Good Judgment
  • Personnel Management
  • Customer Service
  • Team Coordination
  • Workload Management
  • Conflict Resolution
  • Project Scheduling
  • Employee Scheduling
  • Computer Skills

Accomplishments

  • Encore Excellence Award- 2016

Certification

  • OSHA 10HR Construction
  • Corning- What's New in Data Center
  • Leviton- Seamless Signals-Elevating FIber Infrastructure for Enterprise Networks
  • Shielded Twisted-Pair Cabling Systems
  • BICSI- Turning Technician's onto Project Managers
  • Interpreting Fiber Test Results & How to identify common mistakes
  • Anticipating Cat 8
  • Demystifying Enterprise Fiber Networks

References

References available upon request.

Timeline

Project Coordinator

Encore Technology Group
08.2013 - Current

Administrative Assistant

Network Controls & Electric
05.2009 - 07.2013

Co-Manager

Bi-Lo Supermarkets
09.2005 - 02.2009

Customer Service Manager

Winn-Dixie Stores Inc.
05.1995 - 08.2005

High School Diploma -

Byrnes High School
  • OSHA 10HR Construction
  • Corning- What's New in Data Center
  • Leviton- Seamless Signals-Elevating FIber Infrastructure for Enterprise Networks
  • Shielded Twisted-Pair Cabling Systems
  • BICSI- Turning Technician's onto Project Managers
  • Interpreting Fiber Test Results & How to identify common mistakes
  • Anticipating Cat 8
  • Demystifying Enterprise Fiber Networks
Christina Chandarana