Christina Chang
Fresno,CA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
5
5
years of professional experience
Work History
Preventative Care Advocate
LaSalle Medical Associates
07.2021 - Current
- Spearheaded and implemented new projects to expand scope of engagement.
- Lead & managed project planning related to Well Child visits, Woman measures, and Control blood pressure.
- Organize and coordinate tasks, ensuring efficient resource allocation and timely execution.
- Aligned projects with clinic and health plan goals, & projected successful outcomes.
- Actively engage with clinics and health plans to foster collaborative relationships.
- Provided training & education to clinics and staff on the proper utilization of HEDIS on using the appropriate CPT codes to capture HEDIS data.
- Participated in facility Joint Operational & Clinic Pay Performance meetings to develop interventions.
- Researched issues such as Claims and took appropriate action to resolve issues within turnaround time requirements and quality standards.
- Contacted third-party payors to obtain and confirm authorization for services and communicated necessary related clinical information.
- Prepared documents and reports for clinical review
- Documented activities and progress in electronic medical record per defined policy and procedures.
- Entered details into computer systems and managed database of information.
- Collaborated with healthcare professionals to facilitate high-quality comprehensive care.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Identified, analyzed and interpreted trends or patterns in complex data sets.
- Produced monthly reports using advanced Excel spreadsheet functions.
Vaccination Specialist
Curative
01.2021 - 07.2021
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Oversaw personnel safety and efforts at work site.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Maintained records and logs of work performed and materials and equipment used.
- Provided onsite training to help develop employee skills.
- Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
Medication Technician
Westmont Of Fresno
10.2020 - 01.2021
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Reordered medication to maintain adequate supply.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Counted and recorded medication inventory routinely to maintain medication security and control.
- Reviewed medication orders for accuracy and completeness before administering medication.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Monitored patient responses to medication to report adverse reactions quickly.
- Identified and reported medication errors to avoid distributing wrong medication to patients.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
Concierge
Westmonth Of Fresno
09.2018 - 10.2020
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Greeted visitors upon arrival and offered directions to key amenities to cultivate quality experiences.
- Maintained front desk's concierge book to provide visitors with access to relevant information.
- Facilitated guest check-in and check-out processes to reduce wait times and increase guest convenience.
- Developed and implemented guest service policies and procedures.
- Managed front office operations of busy Assisted Living Facility
- Utilized variety of organizational and communication skills to drive guest satisfaction.
Education
Associate of Science - Administrative Healthcare Management
San Joaquin Valley College
Visalia, CABachelor of Science - Administrative Healthcare Management
San Joaquin Valley College
Visalia, CA01.2024
Skills
- Forms and Spreadsheet Creation
- Spreadsheet Tracking
- Team Development
- Proactive Problem-Solving
- Inventory Coordination
- Project Implementation Processes
- Growth Plans
- Project Development
- Administration and Management
- Project Management
- Clear and Concise Communication
- Critical Thinking
- Attention to Detail
Languages
Hmong
Professional Working
Timeline
Preventative Care Advocate
LaSalle Medical Associates
07.2021 - Current
Vaccination Specialist
Curative
01.2021 - 07.2021
Medication Technician
Westmont Of Fresno
10.2020 - 01.2021
Concierge
Westmonth Of Fresno
09.2018 - 10.2020
Associate of Science - Administrative Healthcare Management
San Joaquin Valley College
Bachelor of Science - Administrative Healthcare Management
San Joaquin Valley College
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