Christina Chapel
Ridgewood,NY
Summary
Dedicated healthcare professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and passionate job seeker with strong organizational skills eager to secure Data Analyst position. Ready to help team achieve company goals.
Overview
18
18
years of professional experience
Work History
Remote Coding Specialist II
NYU Langone Health
New York, NY
07.2015 - Current
- Expertise coding Cancer, Radiology, Vaccines, E.S.A, Emergency Department, and Infusion therapy.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Guarded against fraud and abuse by verifying coded data accurately reflected services provided.
- Reviewed, analyzed and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Resourcefully used various coding books, procedure manuals and on-line encoders.
- Reviewed patient charts to better understand health histories, diagnoses and treatments.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
- Used Epic and 3M to assign procedure and diagnostic codes to patient records for billing purposes.
- Coded Cancer Center and Emergency Department Professional Services at average rate of 8 accounts per hour with minimum of 90% accuracy rate.
Surgical Coordinating Supervisor
Vascular & Vein, NYU Langone Health
New York, NY
08.2010 - 07.2015
- Charged with coordinating surgeries within NYU Langone Health and New Jersey Morristown, main operating room, (two) off-site ambulatory surgical centers, and (five) in-office surgical procedure rooms for (twelve) physicians, fellows, and nurses.
- Extensive knowledge of healthcare systems operations including office scheduling, workflow management, and overall patient customer care.
- Proactively monitored, maintained, and increased vascular allocated utilization timeframe within hospital main operating room with minimum of 85% usage quarterly
- Maintained appropriate privacy and confidentiality consents, authorizations forms and informational notices and materials reflected current organization legal practices and requirements.
- Effectively supervised staff of six personnel by implementing company policies, protocols, work rules and disciplinary action by performing annual employee evaluation.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Performed patient needs assessments and coordinated resolutions with medical device representatives and quality teams.
Lead Medical Receptionist
Grand Central Foot Care
New York, NY
10.2009 - 07.2010
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Responded to correspondence from insurance companies to verify patient's coverage.
Front Desk Supervisor
The Eye Institute & Laser Center
New York, NY
02.2005 - 08.2009
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews for staff.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Resolved issues through active listening and open-ended questioning, escalating major problems to medical practice director.
- Oversaw appointment scheduling and itinerary coordination for both patients and personnel.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Supervised three administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
- Developed and implemented office management procedures to increasing training team productivity and accuracy.
Fire Control Systems Repair Specialist/Operations Management Specialist
Army
Fort Hood, TX
11.2002 - 12.2003
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Maintained inventory of repair supplies and ordered parts valued at 5 million dollars.
- Completed proactive maintenance and repair actions to keep equipment operating at peak levels.
- Applied diagnostics and testing tools to systems, quickly identifying issues and implementing completing resolutions.
- Identified and resolved equipment malfunctions working with manufacturers or field representatives as necessary to procure replacement parts.
- Completed in-depth performance tests of parts and systems undergoing design optimization in simulated environments.
- Evaluated finished assemblies for compliance with standard procedures and design requirements.
- Maintained Secret Security Clearance
Education
Master of Studies - Studies of Law in Corporate Compliance
Fordham University School of Law
New York, NY05.2021
Bachelor of Science - Public Health
American Public University
West Virgina 02.2017
Certification - Certified Professional Medical Auditor
American Academy of Professional Coders
12.2022
Certification - Certified Professional Coder
American Academy of Professional Coders
04.2019
Skills
- Medical Abstraction
- Certified Professional Coder
- EMR Systems
- Patient Health Information Access
- Compliance Verification
- Health Information Management Applications
- Treatment Documentation
- Medical Coding
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Remote Coding Specialist II
NYU Langone Health
07.2015 - Current
Surgical Coordinating Supervisor
Vascular & Vein, NYU Langone Health
08.2010 - 07.2015
Lead Medical Receptionist
Grand Central Foot Care
10.2009 - 07.2010
Front Desk Supervisor
The Eye Institute & Laser Center
02.2005 - 08.2009
Fire Control Systems Repair Specialist/Operations Management Specialist
Army
11.2002 - 12.2003
Master of Studies - Studies of Law in Corporate Compliance
Fordham University School of Law
Bachelor of Science - Public Health
American Public University
Certification - Certified Professional Medical Auditor
American Academy of Professional Coders
Certification - Certified Professional Coder
American Academy of Professional Coders
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