Christina Charles
Brooklyn,NY
Summary
Results-driven professional with extensive experience in program administration. Adept at managing multiple projects simultaneously and known for improving operational workflows. Strong focus on team collaboration and achieving results, with excellent problem-solving skills and adaptability.
Overview
10
10
years of professional experience
Work History
Program Administrator, Woodwind and Brass Studies
New York University - Music and Performing Arts Professions
06.2023 - Current
- Assist Program Directors with academic, admissions, and recruitment efforts. Communicate program agenda to faculty, administrative staff, and current and prospective students. Present program concerns at internal and external meetings and events, in communication and coordination with directors, administrators, advisors, and faculty in other programs within the Department. Organize and manage student orientation activities and oversee auditions/admissions protocols. Coordinate internal and externally-facing communications with Marketing and Publicity personnel.
- Manage programmatic offerings, which comprise a variety of student creative and performing arts training activities including but not limited to private lessons, ensembles, composition classes, performance classes, masterclasses, and recitals. Organize, schedule and manage auditions, placements, rehearsals, performances, recordings, adjudications, and evaluations. Prepare course schedules and turnaround documents in coordination with the Academic Operations Manager. Prepare repertoire and parts for all activities. Manage and resolve scheduling conflicts.
- Plan, implement, and manage program events and student engagement activities including but not limited to alumni events, concerts, recordings, performances, masterclasses, lectures, interviews, symposia, colloquia, conferences, and receptions. Organize, schedule, and manage related auditions, placements, and rehearsals. Analyze space needs and make necessary logistical preparations. Develop special projects in coordination with faculty and Department leadership.
- Provide cross-program support for mixed instrumental ensembles, concerts, recordings, productions and events within the department. Collaborate closely with administrative staff, faculty, and students in other academic programs to ensure smooth operations and quality control.
- Prepare and manage the annual academic program budget. Work with faculty and program directors to assess project budget needs and expenses, and facilitate authorization for expenditures. Reconcile budgets and expenditure reports with University general ledger. Prepare midyear forecasts and propose adjustments and reallocations to accommodate evolving program needs. Regularly report program financial status and concerns to Department Administration. Compile and prioritize fiscal requests for Program Director review and authorization. Liaise with Department Administration to facilitate personnel appointments, procurement, non-personnel payments, and to resolve discrepancies. Oversee lodging, travel, and other appointments for faculty, adjunct faculty, and guests of the University.
- Coordinate with the appropriate department, school and university constituencies to create, develop, and maintain contractual agreements between the department and various NYU and non-NYU affiliates to advance the mission and goals of the program.
- Oversee program facilities and equipment including but not limited to classrooms, rehearsal spaces, practice spaces, technology equipment, libraries, and instrument collections. Maintain inventory when necessary and ensure that facilities and equipment remain in good working condition for program use. Coordinate, manage, and execute equipment purchases, rentals, and moves. Report to Facilities and Department Administration on the state of facilities and equipment with recommendations for improvements, repairs, and changes.
- Manage student staff and coordinate with dedicated administrative aids. Recruit, interview, hire, train and evaluate performance. Oversee project-specific personnel. Prioritize assignments and review work. Develop and implement operational practices and procedures for the programs consistent with department guidelines and policies. Prepare and submit for processing personnel forms (e.g., timesheets/reports, appointments, etc.). Ensure confidentiality of all program and office records (e.g., promotions and tenure, salary reviews, budget, personnel and appointment records, etc.).
- Coordinated program schedules to enhance operational efficiency and resource allocation.
- Assist with training and onboarding resources for new and current faculty and staff to improve program delivery and engagement.
Administrative Assistant
New York University - Music and Performing Arts Professions
11.2018 - 06.2023
- Modify Faculty and Program Administrators’ reimbursements and advancements for travel arrangement.
- Interact with the general public as NYU liaison and with University personnel including those at the senior level to resolve issues and problems.
- Perform printing, collating documents, and scheduling appointments.
- Collaborate with Faculty, staff, and students to create programs for concert and student recitals.
- Supervise day-to-day operations of student staff.
- Serve as a source of information to the general public, students, staff and faculty on policies, procedures and office activities and provide basic information. Respond to general inquiries, resolve routine problems, and consult with supervisor or others, as needed, on more complex issues.
- Compose routine letters and correspondence for supervisor’s review and approval. Proofread documents for accuracy and completeness. Perform other general word processing and data entry duties. Create and update spreadsheets.
- Monitor activity of moderately complex department budgets and/or grants and maintain data on spreadsheets. Review expenses and invoices for accuracy, investigate discrepancies, and report results to supervisor.
- Schedule appointments, maintain individual and/or department calendar, and make arrangements for meetings and travel to and from the University.
- Maintain inventory of general office supplies.
- Perform other clerical duties: photocopy and fax materials, process forms, maintain office files and records, pick up/deliver mail and materials, etc.
Usher and House Manager Sub
Lincoln Center Theater (Claire Tow Theater)
11.2022 - 06.2025
- Provided excellent customer service by greeting guests and ensuring a positive experience.
- Assisted patrons in locating their seating and addressing inquiries promptly.
- Monitored audience behavior to maintain a safe and enjoyable environment.
- Collaborated with team members (stage crew management, security guards, and box office staff) to execute efficient crowd management pre-show, during the show, and post-show.
Box Office Staff Member
BravoCon
10.2022 - 10.2022
- Handled will-call tickets efficiently, ensuring timely delivery to waiting guests.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to streamline ticketing operations during peak times.
- Assisted in training new staff on box office protocols and software usage.
- Kept the box office area clean and organized, creating a welcoming environment for patrons.
Operations Associate
New York University - Kimmel Center of University Life
09.2017 - 09.2018
- Supervise day-to-day operations of the student staff and event coordinators.
- Prioritize office activities and monitor work of student staff.
- Interact with faculty, staff, departments, alumni, and community organizations while displaying highest quality of customer service - including CMEP, Center for Student Life, LGBTQ Center, and Office of Student Affairs.
- Supervise, hire, and train 154+ students.
- Perform general word processing, spreadsheet and data entry duties utilizing intermediate-level functions.
- Provide general clerical duties including preparing correspondence, forms, reports and spreadsheets.
- Oversee building operations and maintenance for 150+ events per week.
- Create and implement building policy and procedure.
Junior Operations Assistant
New York University - Kimmel Center of University Life
10.2015 - 08.2017
- Work and interact with students, faculty, staff, departments, alumni, and community organization while displaying highest quality of service.
- Answering, directing, and placing phone calls.
- Respond to inquiries showcasing comprehensive knowledge of the Center’s resources, activities, policies, service and programs.
- Work closely with Event Coordinators and Operations Manager with event setup, clean up and closing procedures.
- Assisting with keeping all event spaces are professional, safe, and organized.
- Address client issues as they arise to ensure guest satisfaction.
- Perform other duties as assigned by personnel.
Education
Master of Arts - Music Education
New York University - Steinhardt School of Culture, Education, And Human Development
05.2023
Bachelor of Music - Concentration in Classical Clarinet Performance
New York University - Steinhardt School of Culture, Education, and Human Development
05.2017
Skills
- Event Management
- Staff Supervision
- Customer Service
- Conflict Management
Timeline
Program Administrator, Woodwind and Brass Studies
New York University - Music and Performing Arts Professions
06.2023 - Current
Usher and House Manager Sub
Lincoln Center Theater (Claire Tow Theater)
11.2022 - 06.2025
Box Office Staff Member
BravoCon
10.2022 - 10.2022
Administrative Assistant
New York University - Music and Performing Arts Professions
11.2018 - 06.2023
Operations Associate
New York University - Kimmel Center of University Life
09.2017 - 09.2018
Junior Operations Assistant
New York University - Kimmel Center of University Life
10.2015 - 08.2017
Bachelor of Music - Concentration in Classical Clarinet Performance
New York University - Steinhardt School of Culture, Education, and Human Development
Master of Arts - Music Education
New York University - Steinhardt School of Culture, Education, And Human Development
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