Summary
Overview
Work History
Education
Skills
Timeline
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Christina Chavez

Richmond,VA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Floor Staff

Local Pizza & Brewery
09.2023 - 02.2024
  • Consistently achieved sales goals by successfully upselling and cross-selling products.
  • Developed and maintained thorough understanding of products and services offered for expertise in selling to customers.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Provided excellent customer service by accommodating special dietary needs and addressing concerns promptly.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace for fellow staff members.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.

Waitress

Wasabi Sushi
09.2022 - 08.2023
  • Assisted in training new waitstaff, sharing best practices and improving overall team performance.
  • Trained new servers on restaurant policies and procedures.
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.
  • Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.

FOH Team Member

Domoishi
08.2021 - 10.2022
  • Assisted management in monitoring inventory levels, reducing waste by properly stocking items according to demand.
  • Enhanced customer experience by providing friendly and efficient service at the front counter and drivethru.
  • Collaborated with housekeeping and maintenance to address need of guests, increasing customer satisfaction.
  • Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
  • Utilized POS system to receive and process food and beverage orders.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Processed customer payments and balanced cash drawers.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.

Line Cook

Charred
03.2021 - 08.2021
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Monitored food quality and presentation to maintain high standards.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Boosted employee morale through positive attitude, willingness to assist others when needed.
  • Trained new kitchen staff on food safety, preparation and cooking techniques.
  • Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.

Bakery Worker

Texas Roadhouse
01.2020 - 06.2021
  • Enhanced team morale through active participation in staff meetings, offering valuable suggestions for improvements, and fostering open communication among colleagues.
  • Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.

Floor Staff Member

Regal Cinemas
11.2018 - 03.2019
  • Increased efficiency in floor operations by organizing and stocking merchandise, reducing clutter and ensuring optimal product placement.
  • Built productive relationships with customers to establish trust, rapport and increase satisfaction.
  • Resolved customer complaints professionally and courteously, ensuring a positive resolution that maintained customer loyalty.
  • Assisted patrons with seating by giving directions and lighting paths.
  • Ensured a clean and enjoyable movie-going experience for patrons by meticulously maintaining theater cleanliness and addressing any issues promptly.
  • Streamlined concession stand operations, resulting in reduced wait times for customers and increased revenue.
  • Demonstrated adaptability by working various positions within the theater as needed, including box office cashier, concession attendant, usher, and projectionist duties.

Education

General Studies

Brightpoint Community College
Chester, VA
07.2028

High School Diploma -

Cosby High School
Midlothian, VA
07.2021

Skills

  • Employee Training
  • Active Listening
  • Customer Relations
  • Issue Resolution
  • Reliability and punctuality
  • Patience and composure

Timeline

Floor Staff

Local Pizza & Brewery
09.2023 - 02.2024

Waitress

Wasabi Sushi
09.2022 - 08.2023

FOH Team Member

Domoishi
08.2021 - 10.2022

Line Cook

Charred
03.2021 - 08.2021

Bakery Worker

Texas Roadhouse
01.2020 - 06.2021

Floor Staff Member

Regal Cinemas
11.2018 - 03.2019

General Studies

Brightpoint Community College

High School Diploma -

Cosby High School

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Christina Chavez