Christina Chelette
Lafayette,La
Summary
As a highly motivated and disciplined individual, confident with necessary communication and collaboration skills to excel in any work environment. Excited about the opportunity to work with a dynamic team of professionals and make a positive impact on the organization’s goals and objectives.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Call Center Representative
E Tech Security
07.2024 - Current
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promptly responded to inquiries and requests from prospective customers.
Customer Service Representative
Quickbooks Online
Arma, CO
06.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Gym Assistant
Hub City Fitness Elite
Lafayette, LA
07.2023 - 07.2024
- Facilitated a welcoming atmosphere for new members, offering personalized tours of the facility and answering questions about available services.
- Boosted gym cleanliness by performing routine maintenance tasks, including sanitizing equipment and tidying up workout areas.
- Contributed to the growth of membership sales by effectively communicating the benefits of joining our gym to potential members during their visits.
- Enhanced gym safety by conducting regular equipment inspections and promptly reporting any issues to management.
- Streamlined front desk operations by managing phone calls, greeting guests, and processing payments efficiently while maintaining a friendly demeanor at all times.
- Maintained accurate records of membership details, attendance figures, and financial transactions in accordance with gym policies and procedures.
- Established rapport with regular clients through consistent engagement during their workouts which fostered a sense of community within the gym.
Assistant Manager
Hot topic
Lafayette, LA
10.2020 - 04.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering positive work environment.
- Collaborated with management team to develop strategic plans for business growth and improvement.
- Maintained clean, safe, and organized store environment to enhance customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Generated repeat business through exceptional customer service.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Key Holder
Things Remembered
Lafayette, LA
04.2018 - 09.2019
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Implemented loss prevention measures to minimize theft risks while maintaining welcoming atmosphere for shoppers.
- Trained and mentored new employees.
- Counted out cash drawers and balanced totals.
- Opened inventory boxes and restocked shelves.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
- Rotated stock according to dates and protocols.
- Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
- Maintained clean, organized store environment that was conducive to enjoyable shopping experience for customers.
- Developed strong relationships with vendors, negotiating favorable terms for pricing or delivery options whenever possible.
- Processed cash, credit, debit, and check payments.
- Provided exceptional customer service, resulting in high level of customer satisfaction and repeat business.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Successfully drove new product lines to increase annual profits by 85%.
Education
Associate of Arts - Digital Media And Graphic Design
South Louisiana Community College
Lafayette, LA 01.2024 - Current
High School Diploma -
Lafayette High School
Lafayette, LA 08.2008 - 05.2012
Skills
Friendly, Positive Attitude
Teamwork and Collaboration
Computer Skills
Customer Service
Workflow Management
Self Motivated
Proactive Problem Solver
Great Communication Skills
Empathetic
Complaint Handling
Call center experience
Customer Engagement
Leadership Experience
Leadership is a critical skill that can make a significant difference in achieving organizational goals and driving success in any job. As a leader, I understand the importance of setting clear goals and expectations, providing guidance and support to team members, and fostering a collaborative and inclusive work environment. I believe in leading by example and inspiring others to perform at their best, by demonstrating a strong work ethic, a positive attitude, and a commitment to excellence. I am skilled in empowering team members to take ownership of their work and providing constructive feedback to help them grow and develop professionally. I also believe in creating a culture of accountability and transparency, where team members feel comfortable raising concerns and providing feedback. Overall, I believe that effective leadership is about building relationships, cultivating trust, and creating a shared vision for success, and I am committed to applying these principles to any leadership role I take on.
Communication Skills
Effective communication and the ability to work well with others are essential skills in any work environment, and particularly important for remote work. As a professional, I understand the importance of clear and concise communication, both written and verbal, in conveying information and ideas to colleagues and clients. I am skilled in active listening, empathizing with others, and adapting my communication style to suit different personalities and situations. I am also experienced in collaborating with cross-functional teams, managing conflicts constructively, and building positive relationships with stakeholders. I believe that effective teamwork and communication are key to achieving organizational goals and creating a positive and productive work environment, and I am committed to contributing to the success of any team I work with.
Timeline
Call Center Representative
E Tech Security
07.2024 - Current
Customer Service Representative
Quickbooks Online
06.2024 - Current
Associate of Arts - Digital Media And Graphic Design
South Louisiana Community College
01.2024 - Current
Gym Assistant
Hub City Fitness Elite
07.2023 - 07.2024
Assistant Manager
Hot topic
10.2020 - 04.2023
Key Holder
Things Remembered
04.2018 - 09.2019
High School Diploma -
Lafayette High School
08.2008 - 05.2012
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