Christina Cherry
MIDDLETOWN,VA
Summary
Professional with experience in behavioral health care, prepared for this role. Skilled in patient care, crisis intervention, and therapeutic support with strong communication abilities. Focused on team collaboration and adaptability to changing needs. Reliable and results-driven, with commitment to improving patient outcomes and fostering supportive environment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Clinical Support Specialist
Comprecare Health LLC Dba MTC Care
12.2023 - Current
- Assisted healthcare professionals with data entry tasks including chart preparation.
- Supported clinical operations by managing follow-up communications.
- Provided training on equipment usage and best practices to new staff members.
- Collaborated with team members to ensure compliance with safety and regulatory standards.
- Communicated medical need for patient visits to the scheduling department.
- Developed familiarity with medical terminology, enhancing communication within healthcare team.
- Served as a reliable resource to both healthcare providers and patients alike, addressing questions or concerns promptly and knowledgeably.
- Developed strong relationships with patients through empathetic communication and active listening skills, fostering trust and rapport.
- Delivered high-quality clinical support services by adhering strictly to guidelines, policies, and procedures set forth by the organization.
- Facilitated open lines of communication among healthcare team members, promoting collaboration towards common goals in patient wellness.
- Enhanced patient care by providing clinical support to healthcare professionals, ensuring efficient and effective treatment.
- Supported patients and family members, actively listening to concerns and offering compassionate care.
- Completed necessary reports and documentation on time and to specifications.
- Supported office operations by expertly handling administrative needs.
- Facilitated up to 35 patient visits daily.
Owner/Operator
Battlefield Tax
11.2019 - Current
- Prepared individual and business tax returns for over 50 clients using advanced tax software for accurate filings.
- Developed and implemented operational strategies to enhance business efficiency and productivity.
- Reviewed client financial documents to ensure compliance with federal and state regulations.
- Advised clients on tax planning strategies to minimize liabilities and maximize refunds.
- Stayed updated on changing tax laws to provide informed guidance to clients regarding potential impacts on their finances.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Reduced errors through meticulous review of financial documents and double-checking calculations.
- Researched complex tax issues utilizing online resources and professional tax software.
- Assisted in resolving complex tax issues, strengthening client relationships and building trust..
- Analyzed prior year returns for discrepancies, correcting errors to favor clients' financial positions.
- Conducted comprehensive client interviews to gather essential financial information, ensuring complete and accurate tax documentation.
- Assisted clients with IRS audit preparation, significantly reducing stress and complexity of process.
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Handled complex cases involving small business owners, self-employed individuals, and those with investments or rental properties, showcasing versatility in expertise within the field of taxation.
- Managed multiple deadlines efficiently, ensuring all clients'' taxes were filed on time without compromising quality or accuracy.
- Identified potential audit red flags to minimize risk of IRS audits.
- Calculated estimated tax payments for clients.
- Utilized tax software to prepare returns and meet deadlines.
- Responded to inquiries from IRS and other tax authorities.
- Prepared wide array of returns such as corporate, fiduciary, gift, individual, and private foundation returns.
- Prepared written responses or tax return amendments to resolve state and federal notices.
GI/Endoscopy Technician
Valley Health-Winchester Medical Center
12.2022 - 02.2024
- Handled inventory and preparation for upcoming procedures by ordering supplies and ensuring rooms were stocked and set-up for patients.
- Efficiently set-up and tore down procedure rooms in preparation for upcoming procedures.
- Demonstrated commitment to continuous improvement initiatives within the department, participating in regular staff meetings focused on enhancing performance standards.
- Maintained all safety protocols and processes when cleaning, disinfecting and sterilizing endoscopes and related equipment.
- Handled transfers of scopes to various departments for maintenance and routine repairs.
- Verified proper stocking and readiness of day surgery and operating rooms by ordering equipment and supplies for upcoming procedures.
- Prepared patients for procedures by measuring vital statistics and applying necessary monitoring equipment.
- Completed tasks to assist medical staff during procedures.
- Facilitated smooth workflow by organizing and preparing endoscopy suite for upcoming procedures.
- Ensured functionality and readiness of endoscopy equipment, minimizing downtime and delays.
- Retrieved and disposed of specimens according to established protocols.
Medical Assistant/Receptionist
Savida Health
02.2021 - 12.2022
- Managed over 40 patient visits per day
- Assisted healthcare providers with patient intake, ensuring accurate documentation of medical history.
- Maintained inventory of medical supplies, ensuring availability for daily operations.
- Streamlined administrative processes, reducing patient wait times and improving service delivery.
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Prepared lab specimens for diagnostic evaluation.
- Collected and documented patient medical information such as blood pressure and weight.
- Managed multi-line phone system and pleasantly greeted patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Enhanced patient experience by managing front desk operations and providing exceptional customer service.
- Coordinated referral processes, effectively liaising between patients, providers, and specialists for seamless care transitions.
- Supported office staff and operational requirements with administrative tasks.
- Obtained payments from patients and scanned identification and insurance cards.
- Received and routed laboratory results to correct clinical staff members.
- Understood and recognized signs of physical and substance abuse patterns and other debilitating circumstances.
- Served as a liaison between clients and external organizations like housing agencies or substance abuse treatment centers.
- Worked closely with clients experiencing substance abuse issues, connecting them with appropriate resources for recovery and facilitating their engagement in medical care.
- Participated in ongoing professional development opportunities to stay updated on current best practices in substance abuse treatment methodologies.
- Handled sensitive topics such as substance abuse, domestic violence, or mental health crises with professionalism and empathy.
- Facilitated referrals to additional services such as housing assistance or vocational training programs, supporting overall client well-being beyond substance abuse recovery efforts.
Adjunct Faculty Member EMS/CPR Instructor
Laurel Ridge Community College
06.2018 - 04.2020
- Evaluated student performance through assessments, providing constructive feedback for improvement.
- Coordinated practical scenarios to enhance hands-on learning experiences in emergency response.
- Mentored prospective EMTs, fostering skill development and confidence in high-pressure situations.
- Enhanced student understanding of emergency medical procedures by incorporating real-life scenarios and hands-on training sessions.
- Instructed students on how to perform head-to-toe assessments on patients and how to intervene in medical emergencies.
- Supervised students when administering medications to maintain patient safety.
- Promoted a positive learning environment through open communication and constructive feedback.
- Displayed professional demeanor and served as role model for students.
- Developed and delivered comprehensive CPR training programs for diverse audiences.
- Conducted regular workshops to reinforce knowledge of CPR protocols and updates.
- Measured student performance using objective evaluation criteria aligned with national guidelines for effective CPR administration.
Bookkeeper
Singhas Tax & Bookkeeping
02.2008 - 08.2019
- Reconciled bank statements and financial reports to maintain accuracy in financial records.
- Implemented new bookkeeping software to streamline data entry and reporting processes.
- Supervised junior bookkeepers, providing training on accounting principles and company policies.
- Developed monthly financial reports to assist management in decision-making processes.
- Handled payroll processing for 20 businesses, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Supported year-end closing procedures by preparing adjusting journal entries as needed.
- Completed tax forms in compliance with legal regulations.
- Reduced errors in financial statements with meticulous attention to detail during data entry.
- Enhanced operational efficiency by automating routine bookkeeping tasks.
- Optimized payroll processing for accuracy, ensuring all employees were paid promptly and correctly.
- Maintained compliance with tax laws, ensuring timely filing of all required documents.
- Improved tax preparation efficiency, organized and reviewed all relevant financial documents.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Prepared and filed federal and state tax returns for individuals and small businesses.
- Reviewed financial documents to ensure compliance with IRS regulations and accuracy of information.
- Advised clients on tax strategies to optimize deductions and credits based on current laws.
- Mentored junior tax preparers, enhancing team knowledge of complex tax issues and software usage.
- Analyzed client financial data to identify potential areas for tax savings and improvements.
- Conducted in-depth audits of prior year returns, rectifying discrepancies with supporting documentation.
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Communicated with clients regarding tax situations, providing guidance on financial decisions.
- Prepared tax returns for clients in various industries according to government regulations and requirements.
- Handled complex cases involving small business owners, self-employed individuals, and those with investments or rental properties, showcasing versatility in expertise within the field of taxation.
- Managed multiple deadlines efficiently, ensuring all clients'' taxes were filed on time without compromising quality or accuracy.
- Participated in continuous professional development opportunities to stay current in industry trends, elevating personal expertise as a Tax Preparer over time.
- Identified potential audit red flags to minimize risk of IRS audits.
- Proactively addressed and resolved client concerns, building trust and loyalty.
- Facilitated client understanding of complex tax concepts, improving their financial decision-making.
- Provided exceptional customer service, resulting in high client retention and satisfaction rates.
- Calculated estimated tax payments for clients.
- Utilized tax software to prepare returns and meet deadlines.
- Responded to inquiries from IRS and other tax authorities.
- Prepared wide array of returns such as corporate, fiduciary, gift, individual, and private foundation returns.
- Prepared written responses or tax return amendments to resolve state and federal notices.
Emergency Medical Technician
North Mountain Fire & Rescue
09.2008 - 03.2019
- Administered emergency medical care to patients in critical situations.
- Operated and maintained medical equipment, ensuring optimal performance during emergencies.
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
- Maintained a safe environment for all involved parties by adhering to strict safety measures during emergency situations.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Trained EMTs in basic life support skills, oxygen therapy, and wound care.
- Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
- Responded to wide range of emergency calls, from traffic accidents to acute medical conditions, demonstrating versatility and quick-thinking.
- Collaborated with law enforcement and fire department personnel to secure accident scenes, enhancing operational safety for all involved.
- Enhanced patient survival rates by promptly providing life-saving interventions during critical emergencies.
- Assisted with lifting and moving patients.
- Administered CPR, oxygen and other life-saving medical treatments.
- Responded to 911 calls for medical emergencies.
- Dispensed medications and monitored patient reactions.
- Conducted thorough patient assessments, documenting vital signs and medical history accurately.
Education
Bachelor of Science - Psychology
Liberty University
Lynchburg, VA12-2025
Associate of Arts And Sciences - General Studies
Laurel Ridge Community College
Middletown, VA05-2023
Certificate - Health Sciences
Laurel Ridge Community College
Middletown, VA05-2021
CSC - Paramedic
Laurel Ridge Community College
Middletown, VA12-2018
Skills
- Clinical assessment
- Time management
- Active listening
- Mental health support
- Professionalism
- Relationship building
- Medical terminology
- Support services
- Certified in CPR/AED
- Patient care
- Teamwork and collaboration
- HIPAA
- Adaptability and flexibility
Certification
- EMT - Certified Emergency Medical Technician
- CCMA - Certified Clinical Medical Assistant
- PHTLS
- Trauma-Informed Teaching
- EVOC I, II, III
- NIMS IS 100, 700, 800
- CPR-BLS, formerly held ACLS and BLS Instructor Certifications
Languages
Spanish
Elementary
English
Native or Bilingual
Timeline
Clinical Support Specialist
Comprecare Health LLC Dba MTC Care
12.2023 - Current
GI/Endoscopy Technician
Valley Health-Winchester Medical Center
12.2022 - 02.2024
Medical Assistant/Receptionist
Savida Health
02.2021 - 12.2022
Owner/Operator
Battlefield Tax
11.2019 - Current
Adjunct Faculty Member EMS/CPR Instructor
Laurel Ridge Community College
06.2018 - 04.2020
Emergency Medical Technician
North Mountain Fire & Rescue
09.2008 - 03.2019
Bookkeeper
Singhas Tax & Bookkeeping
02.2008 - 08.2019
Bachelor of Science - Psychology
Liberty University
Associate of Arts And Sciences - General Studies
Laurel Ridge Community College
Certificate - Health Sciences
Laurel Ridge Community College
CSC - Paramedic
Laurel Ridge Community College