CHRISTINA CHIN
Killeen,Texas
Summary
Dynamic individual with a strong educational background in criminal justice and practical experience in customer service. Honed ability to effectively navigate challenges and robust problem-solving skills. Approach new tasks with a proactive mindset. Key strengths include adaptability, creativity, and a results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Dedicated to delivering exceptional performance and exceeding expectations, consistently achieving outstanding results.
Overview
13
13
years of professional experience
1
1
Certificate
Work History
Event Travel Consultant
FCM Meetings and Events
02.2012 - 11.2017
- Facilitated event attendee travel arrangements including flights, accommodation, and ground transportation.
- Responsible for the booking status of event attendees, ensuring everyone is booked by the event deadline.
- Streamlined the approval process by facilitating dialogue between meeting organizers and participants.
- Accurately document internal notes in a timely fashion and format notes in line with meeting management software.
- Ensured clear, customer-focused communication with stakeholders during the event.
- Coordinated workflow with lead planners, project teams, and Event Management Lead.
Customer Service Representative
Residents Inn Center City
01.2017 - 01.2021
- Handle reservations, cancellations, and modifications through various channels, including phone, email, and online booking systems.
- Maintain accurate records of guest interactions, feedback, and transactions in the hotel's database.
- Promote hotel services and special offerings to enhance the guest experience and encourage repeat business.
Sales Associate
Macy's
05.2021 - 04.2022
- Guided customers through decision-making and problem-solving processes.
- Promoted company values through exceptional service, resulting in higher customer happiness.
- Built relationships with customers to encourage repeat business.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Customer Service Representative
Afni Inc, Verizon
01.2022 - 04.2024
- Promoted insurance products fitting customers' account requirements and provided technical support.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Entered large volumes of data into company databases accurately.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
Eccogroup USA/ EYEMED
07.2023 - 11.2024
- Validated patient vision insurance and benefits, ensuring precise details for providers.
- Professionally skilled in adhering to HIPAA regulations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved patient’s complaints with empathy, resulting in increased loyalty.
Student Success Coordinator
MyComputerCareer
06.2024 - 04.2025
- Conducted comprehensive analysis of student data to inform targeted interventions and program improvements.
- Ensured accurate and timely data entry.
- Identified and pursued potential clients.
- Coordinated Zoom and in-person appointments using Salesforce.
Education
Bachelor's - Criminal Justice Administration
Strayer University
Morrow, GASkills
- MOS Master
- Google Docs
- Google Suite
- Google Sheets
- Data entry
- Travel coordination
- Sales
- Technical support
- Technology proficiency
- Motivation techniques
- Teamwork
- Retail onsite and virtually
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Organizational skills
- Active listening
- Effective communication
- Decision-making
- Adaptability and flexibility
- Analytical thinking
- Conflict resolution
- Professionalism
- Public speaking
- Time management abilities
Certification
Alpha Sigma Lambda Iota Eta Chapter, honor Society
Timeline
Student Success Coordinator
MyComputerCareer
06.2024 - 04.2025
Customer Service Representative
Eccogroup USA/ EYEMED
07.2023 - 11.2024
Customer Service Representative
Afni Inc, Verizon
01.2022 - 04.2024
Sales Associate
Macy's
05.2021 - 04.2022
Customer Service Representative
Residents Inn Center City
01.2017 - 01.2021
Event Travel Consultant
FCM Meetings and Events
02.2012 - 11.2017
Bachelor's - Criminal Justice Administration
Strayer University
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