Christina Ciccotti

• Adhered to established standard operating procedures.
• Participate in regulated audits.
• Synchronized efforts with training department to ensure adherence to guidelines.
• Formulated deviations and CAPAs to ensure compliance and efficiency in operations.
• Verified and managed plasma shipment adherence to SOPs.
• Executed CAPA-related retraining in conjunction with training department.

• Performed troubleshooting and diagnosis on malfunctioning equipment.
• Inspected, evaluated and calibrated mechanical systems and components.
• Tested systems, noting issues and completing preventive maintenance.
• Managed maintenance activities, supervised staff, and inspected equipment.
• Completed preventive maintenance on machines to enhance production and maintain quality.
• Diagnosed and repaired problems with electrical and mechanical systems.

• Performs plasmapheresis related phlebotomy on a daily basis.
• Assisted various centers experiencing staffing shortages by working on-site for three months. Including centers in Dallas and Las Vegas.
• Completed proper sanitation and cleaning of equipment and work areas between patients.
• Organized daily work based on collection priority.
• Stocked phlebotomy cart or carrier with appropriate supplies.
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• Tracked collected specimens by initialing, dating, and noting times of collection.
• Used personal protective equipment correctly to protect coworkers and patients.
• Verified patients' identification for proper sample collection.
• Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
• Participated in quality assurance and competency assessment initiatives.
• Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
• Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
• Assisted in training and onboarding new phlebotomists.
• Followed established safety protocols and standards to minimize risk of infection and injury.
• Mentored new hires, resulting in stronger staff development and increased productivity.
• Provided coaching and mentoring to employees.
• Developed and implemented successful onboarding program.

• Supervised employees to ensure the flow of the center was always at it’s best.
• Reviewed employee performance and developed improvement plans and had constant communication with the management team.
• Performed tasks as member of line staff to reduce wait time.
• Managed daily activities and workflow of plasma donations and lunches.
• Monitored customer service and supported staff in resolving patient concerns to maximize workflows.
• Managed effective schedules to cover all department needs.
• Complied with internal SOPs and external regulations to achieve compliance, accuracy and efficiency.
• Interviewed and hired phlebotomists.
• Fostered communication within team and between departments.
• Notified management of compliance and workplace safety issues from department and recommended simple solutions.
• Upheld all compliance standards and kept team in line with requirements.

Performs plasmapheresis procedures ensuring excellence in care.

Handled various types of blood specimens.

Executes routine venipunctures to facilitate plasma collection.

Maintained compliance with both SOPs and OSHA standards.