CHRISTINA CISNEROS
Sedro-Woolley
Summary
Healthcare professional with extensive experience at Island Hospital, excelling in insurance verification and referral coordination. Proven ability to enhance patient access services through effective communication and meticulous attention to detail. Skilled in data entry and Diagnostic Imaging pre-authorization management, fostering strong relationships with healthcare providers to ensure seamless patient care.
Overview
29
29
years of professional experience
Work History
Referral Coordinator
Island Hospital
Anacortes
09.2022 - Current
- Assisted patients with insurance verification and authorization processes.
- Coordinated with external agencies to ensure timely processing of referrals.
- Performed data entry related to referrals into electronic health record systems.
- Reviewed data obtained from referring physicians for completeness and accuracy.
- Coordinated with healthcare providers to verify patient insurance coverage and obtain necessary pre-authorizations for treatments.
- Worked closely with billing departments to ensure accurate coding and billing for referred services.
- Developed and maintained referral networks, establishing strong relationships with a variety of healthcare providers.
- Collaborated with insurance companies to verify coverage and benefits.
Patient Access Admission Specialist
Island Hospital
Anacortes
09.2017 - 09.2022
- Managed insurance verification to ensure coverage for services provided.
- Provided exceptional customer service to enhance patient experience and satisfaction.
- Trained new staff on patient access procedures and systems utilized at the hospital.
- Resolved patient inquiries and issues promptly to ensure seamless service delivery.
- Greeted patients and visitors in person or on the telephone; answered inquiries, provided directions and instructions.
- Verified patient insurance coverage, collected copays and other payments, processed credit card transactions.
- Performed data entry tasks associated with registrations such as entering demographic data into system database.
- Verified demographics and insurance information to register patients in computer system.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Assembled registration paperwork and placed identification bands on patient.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Supported emergency department registration during peak times, ensuring rapid patient processing.
- Guided patients through the completion of consent and other required medical forms.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
HIM Specialist
Island Hospital
Anacortes
06.2012 - 09.2017
- Coordinated with other departments to ensure efficient workflow processes.
- Managed patient medical records with accuracy and attention to detail.
- Reviewed and verified documentation for completeness and accuracy.
- Assisted healthcare professionals in accessing patient information promptly.
- Maintained confidentiality of sensitive patient data throughout processes.
- Collected, filed, scanned, and retrieved confidential patient information.
- Ensured that all required forms were completed accurately and completely prior to storage or release.
- Answered inquiries regarding the status of patient records or their availability.
- Pulled patient records and transferred information to appropriate parties.
- Collaborated with multiple departments to coordinate release of information requests from patients, legal representatives, insurance companies.
- Processed requests for copies of patient medical files within designated timeframes.
- Assisted with chart preparation for upcoming appointments or surgeries.
- Scanned documents into electronic health record system according to established procedures.
- Organized patient charts, gathering medical histories, lab results and consents.
- Scanned and validated medical records for upload.
- Scanned incoming documentation.
- Retrieved medical charts for healthcare staff for filing in medical records.
- Scanned and converted paper records to digital format, ensuring clear and legible documents.
Ultrasound Secretary/Scheduler
SKAGIT RADIOLOGY
09.2004 - 06.2012
- Efficient and excellent customer service skills.
- Friendly and professional telephone etiquette
- Maintain confidentiality of patients/clients.
- Schedule various types of ultrasound exams as requested by doctor's office.
- Handled incoming calls to address inquiries and schedule appointments promptly.
- Performed follow up calls to confirm scheduled appointments.
- Provided clear instructions to patients regarding their upcoming visits.
Patient Registration Specialist/On call
SKAGIT VALLEY HOSPITAL
05.2004 - 05.2006
- Greeted and directed patients to appropriate services and departments.
- Registered and verified patient's accounts/information.
- Located and updated jackets for patient appointments.
- Filed and mailed patient reports or faxed per doctor request.
- Checked out jackets for release of films per doctor/patient request.
Insurance Specialist/Medical Receptionist
SKAGIT VALLEY MEDICAL CENTER
12.1999 - 12.2003
- Registered new patients.
- Set up new patient charts.
- Assisted patients with concerns and insurance questions.
- Reviewed daily appointments to ensure accurate patient and insurance information.
- Communicated with insurance carrier, patient and third party or employer to verify patient insurance benefits.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
Cashier/Stocker
MIKASA
05.2001 - 10.2003
- Greeting and assisting customers with questions or locating items.
- Handled cash/check and credit transactions.
- Ringing up sales transactions.
- Stocking and placing items on store shelves in appealing display.
- Ticketed items with sales price.
Cashier
TARGET
01.1997 - 12.1998
- Straighten shelves in spare time, maintaining a neat and clean appearance.
- Handled all sales and payment transactions.
- Provided friendly and efficient customer care.
Education
High School Diploma -
Sedro-Woolley High School
Sedro-Woolley, Wa01.1999
Skills
- Insurance verification
- Referral coordination
- Diagnostic appointments
- Referring physician communication
- Multitasking capacity
- Data entry
- Pre-authorization management
- Patient access services
- Attention to detail
- Effective communication
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Referral Coordinator
Island Hospital
09.2022 - Current
Patient Access Admission Specialist
Island Hospital
09.2017 - 09.2022
HIM Specialist
Island Hospital
06.2012 - 09.2017
Ultrasound Secretary/Scheduler
SKAGIT RADIOLOGY
09.2004 - 06.2012
Patient Registration Specialist/On call
SKAGIT VALLEY HOSPITAL
05.2004 - 05.2006
Cashier/Stocker
MIKASA
05.2001 - 10.2003
Insurance Specialist/Medical Receptionist
SKAGIT VALLEY MEDICAL CENTER
12.1999 - 12.2003
Cashier
TARGET
01.1997 - 12.1998
High School Diploma -
Sedro-Woolley High School