Christina Clark
Lewistown,Montana
Summary
Dynamic professional seeking a full-time role that presents challenges and opportunities for growth, exceptional time management, and proven problem-solving abilities. Committed to delivering results in fast-paced environments and passionate about continuous learning and development in a thriving workplace.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Scribe/Optician
Complete Eye Care
04.2024 - 07.2025
- Maintained patient confidentiality by adhering to HIPAA guidelines and other applicable privacy regulations throughout the documentation process.
- Streamlined physician workflow by transcribing medical information in real-time during patient exams.
- Reduced errors in medical records through meticulous attention when gathering patient information and inputting exam findings into the electronic medical records system.
- Reviewed records, paperwork, and orders for errors and resolved issues with minimal direction.
- Selected appropriate ICD-10 and CPT codes for records.
- Performed diagnostic testing for patients with glaucoma, macular degeneration, and retinal tears; Ziess OCT/MAC and OCT/NFL, Visual Fields, MPOD, Diopsys VEP and ERG, and Topography, Pachometer, OPTOS, Fundus Photo, and Auto Refractor/Keratometer.
- Conducted thorough contact lens trainings with new first-time wearers.
- Sent referrals and scheduled the surgeries and post ops.
- Preformed administration tasks such as answering phones, scheduling appointments, insurance verification, patient and insurance billing.
- Frame selection, measured seg heights and PDs, contact and eyeglasses orders, eyeglass dispensing and repairs, ect.
Intake Coordinator
One Health
09.2021 - 11.2022
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Answered phone calls and scheduled patient appointments for multiple physicans.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Established rapport with patients through empathetic listening skills and providing relevant information regarding their medical needs.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Completed intake assessment forms and provided patients with new and updated patient paperwork.
Optician
Complete Eye Center
06.2011 - 11.2017
- Maintained patient confidentiality by adhering to HIPAA guidelines and other applicable privacy regulations throughout the documentation process.
- Facilitated smooth invoicing processes by promptly addressing customer inquiries and resolving billing issues as needed.
- Processed insurance claims accurately and efficiently, maximizing reimbursements for the practice.
- Contributed to inventory management
- Conducted thorough pre-testing for optometrist examinations, leading to more accurate diagnoses and treatment plans.
- Trained new team members on office procedures and equipment usage.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Managed eyewear orders.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Measured seg heights and pupillary distances, contacted patients when eyeglasses or contact lenses arrived in store and assisted with the final fittings.
Receptionist
Complete Eye Center
06.2008 - 06.2011
- Maintained confidentiality and privacy of patient information, adhering to HIPAA regulations.
- Greeted and interacted with patients to provide information, answer any questions they may have and assist with appointment scheduling.
- Coordinated patient confirmed apportionments, scheduled appointments, checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Performed various administrative tasks by filing, copying and faxing documents.
Skills
- Familiar with HIPPA laws
- Patient Health Information Access
- Medical Release of Information ROI
- Charting and Clinical Documentation
- Medical Terminology/ Scribing
- Billing and Invoicing
- Insurance Billing
- Physicians Orders
- Accounts Payable and Receivable
- Schedule Coordination
- Research and Analysts
- Verbal and Written Communication
- Mail and Package Distribution
- Zeiss OCT/MAC and OCT/NFL
- Fundus Photo
- Optos
- Pachometer
- Tonometer
- Visual Fields
- Auto Refractor/Keratometer
- CPR and AED
- American Heart Association Basic Life Support Program
Certification
- CPR and AED
- American Heart Association Basic Life Support Program
Timeline
Scribe/Optician
Complete Eye Care
04.2024 - 07.2025
Intake Coordinator
One Health
09.2021 - 11.2022
Optician
Complete Eye Center
06.2011 - 11.2017
Receptionist
Complete Eye Center
06.2008 - 06.2011
Similar Profiles
Sukh MagheraSukh Maghera
Optician at Complete Eye CareOptician at Complete Eye Care
Colleen DinglerColleen Dingler
PRACTICE MANAGER at INSIGHT COMPLETE EYE CAREPRACTICE MANAGER at INSIGHT COMPLETE EYE CARE
Madysen ZdanskyMadysen Zdansky
Optometric Technician at Complete Family Eye CareOptometric Technician at Complete Family Eye Care
Lily Yungen-RobersonLily Yungen-Roberson
Crew Member, Crew Trainer, Shift Manager at McdonaldsCrew Member, Crew Trainer, Shift Manager at Mcdonalds
Sadie JohnsonSadie Johnson
Research Associate at AgNextResearch Associate at AgNext