Summary
Overview
Work History
Education
Skills
Timeline
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Christina Cofield

Carlsbad,New Mexico

Summary

Dynamic Administrative Assistant with a proven track record at Red Rocket Media, adept at enhancing operational efficiency through critical thinking and resourceful problem-solving. Skilled in document management and travel arrangements, I excel in building strong client relationships and streamlining processes to ensure exceptional service delivery. Highly organized and proactive in achieving organizational goals.

Overview

8
8
years of professional experience

Work History

Owner

Be Clean
03.2018 - 09.2022
  • Consulted with customers to assess needs and propose optimal solutions.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed day-to-day business operations.
  • Trained and motivated employees to perform daily business functions.
  • Maintained an average of 20 clients a month.
  • Trained 8 employees.

Administrative Assistant

John Frank Joyce Broker
04.2018 - 04.2021
  • Maintained 45 clientele with account changes and requests.
  • Maintained inventory of office supplies and placed orders.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Transcribed and organized information to assist in preparing emails.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Organized travel and accomodations for client.
  • Organized 10 personal banking accounts and paid bills.

Administrative Assistant

Red Rocket Media
10.2014 - 03.2018
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Performed research to collect and record industry data.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Managed filing system, entered data and completed other clerical tasks.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Prepared travel and accomodations for client for an average of 3 trips a year.
  • Handled invoicing for 65 customer accounts.

Education

Associate of Applied Science - Communications

Community College of The Air Force
Montgomery, AL
11.2004

Skills

  • Scheduling
  • Letter preparation
  • Check processing
  • Reception oversight
  • Research

  • Bookkeeping
  • Mail handling
  • Meeting planning
  • Filing
  • Social media and promotions
  • Proofreading
  • Multi-task management
  • Calendaring
  • Phone call answering
  • Grammar
  • Administrative support
  • Prioritization
  • Travel arrangements
  • Resourceful
  • Appointment scheduling
  • Document management
  • Schedule management
  • Critical thinking
  • Administrative operations
  • Payroll and budgeting
  • Transcription and dictation
  • Social media management
  • Typing proficiency
  • Highly organized
  • Travel administration

Timeline

Administrative Assistant

John Frank Joyce Broker
04.2018 - 04.2021

Owner

Be Clean
03.2018 - 09.2022

Administrative Assistant

Red Rocket Media
10.2014 - 03.2018

Associate of Applied Science - Communications

Community College of The Air Force

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Christina Cofield