Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Christina Cole

Athens,TX

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

5
5
years of professional experience

Work History

Member

Firehouse Subs
12.2023 - 04.2024
  • Supported fellow team members by sharing best practices and collaborating on projects aimed at enhancing overall member experience.
  • Developed strong relationships with members through active listening skills, understanding their needs, and offering tailored solutions when appropriate.
  • Assisted in maintaining a clean, organized facility that met safety standards while creating an inviting environment for members.
  • Participated in ongoing professional development opportunities to stay current on industry trends and enhance skills within the role.

Volunteer

Animal Humane Society
06.2023 - 09.2023
  • Cleaned and sanitized cages and living areas to promote health and wellbeing.
  • Kept animals healthy and socialized by providing regular exercises and walks.
  • Provided companionship and comfort to animals in need of extra love and attention.
  • Increased animal socialization by engaging in regular playtime sessions with both dogs and cats at the shelter.

Waitress

Hwy 55 Burgers Shakes & Fries
08.2022 - 12.2022
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.

Pet Care Volunteer

Paw Boss
06.2022 - 08.2022
  • Completed thorough cleaning tasks daily to maintain a hygienic environment for both animals and visitors alike.
  • Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.

Team Member

Whataburger
01.2022 - 05.2022
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.

Cashier

Brookshires Food Store
06.2020 - 12.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Veterinary Volunteer

Mortons Small Animal Clinic
11.2018 - 11.2018
  • Contributed to a healthier environment for animals by maintaining clean and organized living spaces.
  • Contributed to a positive shelter environment with thorough cleaning and sanitation of animal enclosures.

Education

High School Diploma -

Keystone
Homeschool
05.2023

Skills

  • Documentation
  • Complaint Handling
  • De-Escalation Techniques
  • Dispute Resolution
  • Customer Service
  • Financial Transactions
  • Policy understanding
  • Kennel care
  • Cat Socialization
  • Animal Care
  • Compassionate communication
  • Animal Enrichment
  • Medical Assistance
  • Problem-Solving

References

 Reference Type: Personal

Name: Laural Bass

Phone: 9033682928

Address: 6071 FM 1616 

Athens, TX 75752 US


Reference Type: Professional

Name: Madison Simpson

Phone: 9032866348

Address: 1010 E Tyler St Suite E

Athens, TX 75751 US


Reference Type: Personal

Name: Kyle Pochobradsky

Phone: 903681030364

Address: 9449 CR 1119

Athens, TX 75751 US

Timeline

Member

Firehouse Subs
12.2023 - 04.2024

Volunteer

Animal Humane Society
06.2023 - 09.2023

Waitress

Hwy 55 Burgers Shakes & Fries
08.2022 - 12.2022

Pet Care Volunteer

Paw Boss
06.2022 - 08.2022

Team Member

Whataburger
01.2022 - 05.2022

Cashier

Brookshires Food Store
06.2020 - 12.2020

Veterinary Volunteer

Mortons Small Animal Clinic
11.2018 - 11.2018

High School Diploma -

Keystone

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Christina Cole