CHRISTINA COLEMAN
Los Angeles,CA
Summary
Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
15
15
years of professional experience
Work History
Case Manager I
St. Joseph Center
Los Angeles, CA
06.2023 - Current
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Collaborated with medical professionals to coordinate treatment plans for clients.
- Maintained accurate case records and documentation according to agency guidelines.
- Provided referrals to appropriate health care providers or other community resources.
- Monitored client progress through regular follow-up contacts.
- Participated in interdisciplinary team meetings to discuss treatment options.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Maintained up-to-date case records with case activity status.
Case Manager II
Skid Row Housing Trust
Los Angeles, CA
05.2019 - 04.2023
- Coordinated support services and optimized communication between healthcare workers and patients
- Advocated for clients by obtaining information regarding treatment options and clinical status
- Maintained logs and electronic client records following department and agency policies for effective monitoring
- Transitioned clients to different providers based on progress or needs
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy
- Participated in regular team meetings and in-house training sessions to boost group effectiveness
- Collaborated with healthcare team to improve care quality, reduce costs and gauge patient progress.
Rapid Rehousing Case Manager
Volunteers of America of Greater Los Angeles
City of Los Angeles, CA
03.2016 - 04.2019
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families
- Prepared and maintained budgets, personnel records or training manuals
- Assisted individuals with eligibility for available benefits
- Established and maintained relationships to meet community needs and avoid service duplication.
Intake Specialist
Volunteers of America of Greater Los Angeles
Los Angeles, CA
02.2014 - 03.2016
- Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes
- Performed assessments to determine individual limitations and strengths
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
Youth Services Case Manager
Workforce
Hollywood, CA
01.2013 - 11.2013
- Spoke to community groups to explain and interpret purposes, programs and policies
- Assessed and identified service delivery challenges and opportunities within local area
- Prepared and maintained budgets, personnel records or training manuals.
Case Manager Specialist
Volunteers of America of Greater Los Angeles
Los Angeles, CA
03.2009 - 01.2012
- Mediated disputes between tenants and landlords when necessary to ensure a successful tenancy.
- Participated in various committees related to homelessness prevention initiatives within the community.
- Conducted regular home visits with tenants to ensure they are maintaining the unit according to lease requirements.
- Assessed client eligibility for rental subsidies such as Section 8 vouchers or other government funded programs.
- Conducted initial interviews with clients to assess their housing needs and develop individualized service plans.
- Facilitated weekly case management meetings with clients to review progress towards goals and provide additional support as needed.
- Maintained accurate records of client interactions utilizing a computerized database system.
Education
High School Diploma -
Thomas Jefferson High School
06.2005
Office Management -
Los Angeles County of Education
Skills
- Home Visits and Inspections
- Performance Tracking
- Records Management
- Community Outreach
- Case Planning
- Relationship Building
- Documentation and Reporting
- Service Referrals
- Client Advocacy
- Case Needs Assessment
- MS Office
- Positive Attitude
- Emotional Awareness
- Highly Experienced with Clarity and Champ Database
Timeline
Case Manager I
St. Joseph Center
06.2023 - Current
Case Manager II
Skid Row Housing Trust
05.2019 - 04.2023
Rapid Rehousing Case Manager
Volunteers of America of Greater Los Angeles
03.2016 - 04.2019
Intake Specialist
Volunteers of America of Greater Los Angeles
02.2014 - 03.2016
Youth Services Case Manager
Workforce
01.2013 - 11.2013
Case Manager Specialist
Volunteers of America of Greater Los Angeles
03.2009 - 01.2012
High School Diploma -
Thomas Jefferson High School
Office Management -
Los Angeles County of Education
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