Christina Coleman
Philadelphia,PA
Summary
Patient- focused professional with experience in healthcare administration and patient advocacy. Strong skills in scheduling appointments, handling patient inquiries, and coordinating medical services. Demonstrated ability to improve patient satisfaction and facilitate effective communication between patients, families, and healthcare providers. Ability to assist with both clinical and administrative task. Committed to maintaining confidentiality while providing high-quality support for patient care needs.
Overview
6
6
years of professional experience
Work History
Patient Service Coordinator
Hospital of the University of Pennsylvania
Philadelphia, PA
01.2024 - Current
- Coordinated insurance authorization for procedures and tests.
- Provided administrative support to physicians, nurses, and other healthcare personnel.
- Managed the flow of incoming calls from patients and other healthcare providers.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
- Monitored patient progress throughout transplant process.
- Maintained accurate records of patient information, including medical history, lab results and medications.
- Collaborated with other healthcare professionals to ensure successful outcomes for patients undergoing transplants.
- Scheduled appointments for pre-transplant evaluation tests such as imaging studies, laboratory tests, endoscopy exams and psychological assessments.
- Obtained informed consent from prospective organ donors and recipients.
Transplant Coordinator
Temple University Hospital
Philadelphia
05.2022 - 12.2024
- Maintained accurate records of patient information, including medical history, lab results and medications.
- Coordinated transportation arrangements for patients requiring specialized care or equipment during transport.
- Scheduled appointments for pre-transplant evaluation tests such as imaging studies, laboratory tests, endoscopy exams and psychological assessments.
- Initiated contact with insurance companies to obtain prior authorization for transplant surgery procedures.
- Obtained informed consent from prospective organ donors and recipients.
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
- Stayed current on community-based resources and services useful to patients.
Senior Medical Assistant
Temple University Hospital
Philadelphia, PA
03.2020 - 05.2022
- Acted as a liaison between patients and physicians regarding test results and treatment plans.
- Communicated effectively with patients to ensure their understanding of instructions given by the physician or other healthcare personnel.
- Managed patient flow within the clinic setting to maximize efficiency of operations.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Changed dressings on wounds to prevent infection and check for healing.
Lead Clinical Associate
City Life Clinics
Philadelphia, PA
01.2019 - 03.2020
- Assisted physicians and nurses in providing patient care, including taking vital signs, administering injections and collecting specimens.
- Performed laboratory tests such as urinalysis, hematology, and blood chemistry.
- Provided support to patients by answering questions regarding medical procedures and treatments.
- Conducted administrative duties such as scheduling appointments, verifying insurance coverage and completing paperwork for new patients.
- Assisted in training new clinical associates on proper safety protocols and procedures within the department.
- Prepared vaccines according to manufacturer's instructions; administered vaccinations per physician orders.
- Obtained authorizations from insurance companies prior to scheduling appointments or ordering diagnostic tests.
- Responded to patient callbacks and phone-in prescription refill requests.
Education
Master of Public Health - Community Health Leadership
University of Phoenix
Phoenix, AZ06-2025
Bachelor of Science - Health Administration
University of Phoenix
Phoenix, AZ09-2021
Associate of Applied Science - Medical Assisting
Lincoln Technical Institute
Philadelphia, PA07-2008
Skills
- Team Collaboration
- Team Leadership
- Interpersonal Communication
- Lab Result Assessments
- Appointment Scheduling
- Cross-functional coordination
- Patient Assessments
- Patient Counseling
- Clinical and administrative support
- Indirect Patient Care
- Clinical Documentation
- Workflow Planning
- Project Management
- Care plan implementation
- Complex Problem-Solving
- Patient-focused care
Timeline
Patient Service Coordinator
Hospital of the University of Pennsylvania
01.2024 - Current
Transplant Coordinator
Temple University Hospital
05.2022 - 12.2024
Senior Medical Assistant
Temple University Hospital
03.2020 - 05.2022
Lead Clinical Associate
City Life Clinics
01.2019 - 03.2020
Master of Public Health - Community Health Leadership
University of Phoenix
Bachelor of Science - Health Administration
University of Phoenix
Associate of Applied Science - Medical Assisting
Lincoln Technical Institute
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