Christina Coleman
Philadelphia,PA
Summary
Well-organized Healthcare professional with demonstrated knowledge of healthcare procedures and administrative operations.
Overview
6
6
years of professional experience
Work History
Patient Service Coordinator
Hospital of the University of Pennsylvania
Philadelphia, PA
01.2024 - Current
- Collaboration with multidisciplinary teams in order to provide comprehensive patient centered care.
- Scheduling of evaluations and procedures for patients.
- Address and resolve patient concerns and complaints in a timely and empathetic manner.
- Facilitating communication between patients and healthcare teams, acting as a primary point of contact.
Guest Services Associate (Transplant House)
Hospital of the University of Pennsylvania
Philadelphia, PA
01.2024 - Current
- Promoting high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Conducting tours of the facility when requested by guests.
- managing reservations from patrons by phone or online.
- Providing administrative support to coworkers, taking on additional tasks during high-volume periods.
Patient Support Coordinator
Temple University Hospital
Phialdelphia, PA
05.2022 - 01.2024
- Facilitated communication between physicians, nurses, social workers, pharmacists and other members of the healthcare team involved in the transplant process.
- Reviewed medical records to determine eligibility criteria for potential donors or recipients.
- Participated in multidisciplinary team meetings to discuss complex cases involving ethical considerations.
- Scheduled appointments for pre-transplant evaluation tests such as imaging studies, laboratory tests, endoscopy exams and psychological assessments.
- Initiated contact with insurance companies to obtain prior authorization for transplant surgery procedures.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Senior Medical Assistant
Temple University Hospital
Philadelphia, PA
01.2020 - 05.2022
- Performed patient assessments, including taking vital signs and medical histories.
- Performed administrative duties such as scheduling appointments, answering phones, and filing documents.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Managed patient flow within the clinic setting to maximize efficiency of operations.
- Conducted laboratory tests such as blood draws and urine collections.
Lead Clinical Service Coordinator
City Life Clinics
Philadelphia, PA
01.2019 - 02.2020
- Conducted regular staff meetings to discuss clinical updates, challenges, and strategies for improvement.
- Collaborated with interdisciplinary teams to develop processes that improve efficiency while ensuring quality of care is maintained.
- Provided administrative support such as scheduling appointments, maintaining records, and preparing reports.
- Administered medications and various vaccines and performed in-office labs and tests.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Educated patients about medications, procedures and physician's instructions.
Education
Master of Public Health - Public Health And Community Health Leadership
University of Phoenix
Phoenix, AZ06-2025
Bachelor of Science - Health Administration
University of Phoenix
Phoenix, AZ09-2021
Allied Health (Certified Medical Assistant)
Lincoln Technical Institute
Philadelphia, PA07-2008
Skills
- Interdisciplinary collaboration
- Follow-up care coordination
- Conflict resolution
- Multitasking and organization
- Team collaboration
- Relationship building
- Health insurance knowledge
- Project management experience
- Appointment scheduling
- Office administration
- Data collection
- Meeting coordination
- Inventory management
- Project Support
- Insurance verification
- Healthcare operations
- Patient education
- Creative problem solving
- Patient outreach and Follow-up
Department of Medicine Mentorship Program
Mentorship through The Department of Medicine's mentorship program, which provides leadership, professional development and networking.
Timeline
Patient Service Coordinator
Hospital of the University of Pennsylvania
01.2024 - Current
Guest Services Associate (Transplant House)
Hospital of the University of Pennsylvania
01.2024 - Current
Patient Support Coordinator
Temple University Hospital
05.2022 - 01.2024
Senior Medical Assistant
Temple University Hospital
01.2020 - 05.2022
Lead Clinical Service Coordinator
City Life Clinics
01.2019 - 02.2020
Master of Public Health - Public Health And Community Health Leadership
University of Phoenix
Bachelor of Science - Health Administration
University of Phoenix
Allied Health (Certified Medical Assistant)
Lincoln Technical Institute
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