Christina Collazo
Administrative Support
Ft.Lauderdale,FL
Summary
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Receptionist
Country Inn Pet Resort
Davie, Fl
11.2020 - Current
- I entailed to aid guests in the booking process for their pets, confirm vaccinations, and input client information into our system.
- Check in clients pets, record their belongings, feeding and medicine procedures and relay to the kennel attendants required for boarding and daycare to ensure proper communication between staff.
- Answered multi-line phone system, routing calls, delivering messages to staff and visitors.
- Executed record filing system to improve document organization and management.
- Provided callers with address, directions, company website and related information.
- Kept reception area clean and neat to give visitors positive first impression.
Administrative Assistant
Stretch Zone
Weston, Fl
01.2020 - 06.2020
- Inputting daily data for monthly sign up reports to send to the owner.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Received and screened incoming calls, emails and visitors and alerted administrative manager to priority matters.
- Recorded account information to open new customer accounts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Receptionist
Bonaventure Resort & Alaya Spa
Weston, Fl
08.2019 - 01.2020
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Troubleshot copy machines and printers and scheduled service as needed.
- Escorted clients to spa areas, treatment rooms and offices.
- Communicated with spa team members if clients canceled or changed appointment times.
- Practiced safety procedures by implementing policies to keep clients and staff safe from potential hazards.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Introduced new beauty products to consumers by informing clients about use and benefits.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
Host
PF Chang's Chinese Bistro
Sunrise, Fl
10.2017 - 06.2019
- As a to go worker I would take down orders, answer the phone, package the food, alert our guests of any rewards or specials, and at times run food.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Checked and restocked server areas and organized and got change for front counter.
- Leveraged POS system to manage sales transactions, process credit cards and print receipts.
- Assisted managers with quickly resolving service- and food-related issues.
- Used cash registers and credit card machines to cash out customers.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Cashier, Sales Associate
Vans Outlet
Sunrise, Fl
03.2016 - 03.2017
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Collected and authorized payments of guests.
- Processed product returns and assisted customers with other selections.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Plantation High School
Plantation, FL 08.2014 - 06.2017
Skills
Office administration
undefinedTimeline
Receptionist
Country Inn Pet Resort
11.2020 - Current
Administrative Assistant
Stretch Zone
01.2020 - 06.2020
Receptionist
Bonaventure Resort & Alaya Spa
08.2019 - 01.2020
Host
PF Chang's Chinese Bistro
10.2017 - 06.2019
Cashier, Sales Associate
Vans Outlet
03.2016 - 03.2017
High School Diploma -
Plantation High School
08.2014 - 06.2017
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