Christina Collazo
Administrative Support
Ft.Lauderdale,FL
Summary
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Receptionist
Country Inn Pet Resort
Davie , Fl
2020.11 - Current
- I entailed to aid guests in the booking process for their pets, confirm vaccinations, and input client information into our system.
- Check in clients pets, record their belongings, feeding and medicine procedures and relay to the kennel attendants required for boarding and daycare to ensure proper communication between staff.
- Answered multi-line phone system, routing calls, delivering messages to staff and visitors.
- Executed record filing system to improve document organization and management.
- Provided callers with address, directions, company website and related information.
- Kept reception area clean and neat to give visitors positive first impression.
Administrative Assistant
Stretch Zone
Weston , Fl
2020.01 - 2020.06
- Inputting daily data for monthly sign up reports to send to the owner.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Received and screened incoming calls, emails and visitors and alerted administrative manager to priority matters.
- Recorded account information to open new customer accounts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Receptionist
Bonaventure Resort & Alaya Spa
Weston , Fl
2019.08 - 2020.01
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Troubleshot copy machines and printers and scheduled service as needed.
- Escorted clients to spa areas, treatment rooms and offices.
- Communicated with spa team members if clients canceled or changed appointment times.
- Practiced safety procedures by implementing policies to keep clients and staff safe from potential hazards.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Introduced new beauty products to consumers by informing clients about use and benefits.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
Host
PF Chang's Chinese Bistro
Sunrise , Fl
2017.10 - 2019.06
- As a to go worker I would take down orders, answer the phone, package the food, alert our guests of any rewards or specials, and at times run food.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Checked and restocked server areas and organized and got change for front counter.
- Leveraged POS system to manage sales transactions, process credit cards and print receipts.
- Assisted managers with quickly resolving service- and food-related issues.
- Used cash registers and credit card machines to cash out customers.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Cashier, Sales Associate
Vans Outlet
Sunrise , Fl
2016.03 - 2017.03
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Collected and authorized payments of guests.
- Processed product returns and assisted customers with other selections.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Plantation High School
Plantation, FL 2014.08 - 2017.06
Skills
Office administration
undefinedTimeline
Receptionist
Country Inn Pet Resort
2020.11 - Current
Administrative Assistant
Stretch Zone
2020.01 - 2020.06
Receptionist
Bonaventure Resort & Alaya Spa
2019.08 - 2020.01
Host
PF Chang's Chinese Bistro
2017.10 - 2019.06
Cashier, Sales Associate
Vans Outlet
2016.03 - 2017.03
High School Diploma -
Plantation High School
2014.08 - 2017.06
Similar Profiles
Harley NashHarley Nash
Dog Bather/boarder at Country Cabins Pet ResortDog Bather/boarder at Country Cabins Pet Resort
Caitlyn BurchCaitlyn Burch
Kennel Worker at Country Side Pet ResortKennel Worker at Country Side Pet Resort
Madison CauleyMadison Cauley
Kennel Technician at Country Acres Pet ResortKennel Technician at Country Acres Pet Resort