CHRISTINA COLON
East Hartford,CT
Summary
Restaurant management professional skilled in streamlining operations and elevating dining experiences. Known for driving team collaboration and fostering results-driven environment. Reliable and adaptable, consistently meeting evolving business needs. Expertise in staff training, customer service, and operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Amazon Fulfillment Center Warehouse Associate
Amazon
Windsor, CT
08.2023 - Current
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Maintained safety in environments with operational machinery.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
Restaurant Manager
Comella's Restaurant
Boston, MA
12.2021 - 08.2023
- Oversee operational tasks for dining and kitchen sections on a daily basis.
- Ensured exceptional service to boost client satisfaction.
- Efficiently addressed and resolved customer complaints.
- Conduct regular evaluations of product quality.
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Estimate future needs for goods, kitchen utensils and cleaning products
- Ensure compliance with sanitation and safety regulations
- Create detailed reports on weekly, monthly and annual revenues and expenses
- Train new and current employees on proper customer service practices
- Implement policies and protocols that will maintain future restaurant operations
Residential Supervisor
The Home for Little Wanderers
Massachusetts
05.2020 - 07.2021
- Partnered with Program Director to ensure adequate employee coverage.
- Managed all aspects of hiring, training, and supervising direct care staff.
- Mediate staff issues and employee conflicts
- Conducted team meetings to provide staff training and weekly oversight.
- Planned and scheduled therapeutic groups to foster children's growth and development.
- Coordinated homework completion, behavior support, and home visits during shifts.
- Deliver, model, and oversee group and individual behavior support based on TCI principles.
- Manage medical and emergency situations
Assistant Manager
The Guild for Human Services
Massachusetts
03.2018 - 05.2020
- Supervised, coached, and trained a team of 10 staff members daily.
- Coordinate and delegate tasks to ensure efficient operations.
- Monitor staff productivity and provide constructive feedback daily and in monthly evaluations
- Conduct weekly meetings with the household staff and attend meetings with residential managers
- Implemented, monitored, and modified behavior and education plans for 9 students.
- Administer Medication according to the states Medical Administration Program (MAP) guidelines
Residential Support Professional/Case Manager
TiLL Inc.
Massachusetts
02.2016 - 04.2017
- Ensure the safety of the individuals at all times
- Perform physical restraints when necessary
- Administer Medications
- Create ISP goals / Attend ISP meetings
- Conduct staff meetings
- Create monthly recreational calendar
- Create monthly menus
- Prepare daily meals
- Assist individuals with their ADL's
- Daily individual summary reports
Education
General Education Development
Roxbury Community College
Boston, MA05-2012
Skills
- Restaurant management
- Supervising experience
- Calendar Management
- Payroll
- Organizational skills
- Time management
- Customer service
- Conflict Resolution
- Computer skills
Certification
Driver's License
Assessments
- Work style: Reliability, Proficient, 09/01/23
- Delivery driver, Proficient, 12/01/23
- Customer service, Proficient, 12/01/23
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Amazon Fulfillment Center Warehouse Associate
Amazon
08.2023 - Current
Restaurant Manager
Comella's Restaurant
12.2021 - 08.2023
Residential Supervisor
The Home for Little Wanderers
05.2020 - 07.2021
Assistant Manager
The Guild for Human Services
03.2018 - 05.2020
Residential Support Professional/Case Manager
TiLL Inc.
02.2016 - 04.2017
General Education Development
Roxbury Community College