Summary
Overview
Work History
Education
Skills
Certification
Assessments
Languages
Timeline
Generic

CHRISTINA COLON

East Hartford,CT

Summary

Restaurant management professional skilled in streamlining operations and elevating dining experiences. Known for driving team collaboration and fostering results-driven environment. Reliable and adaptable, consistently meeting evolving business needs. Expertise in staff training, customer service, and operational efficiency.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Amazon Fulfillment Center Warehouse Associate

Amazon
08.2023 - Current
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Maintained safety in environments with operational machinery.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.

Restaurant Manager

Comella's Restaurant
12.2021 - 08.2023
  • Oversee operational tasks for dining and kitchen sections on a daily basis.
  • Ensured exceptional service to boost client satisfaction.
  • Efficiently addressed and resolved customer complaints.
  • Conduct regular evaluations of product quality.
  • Organize and supervise shifts
  • Appraise staff performance and provide feedback to improve productivity
  • Estimate future needs for goods, kitchen utensils and cleaning products
  • Ensure compliance with sanitation and safety regulations
  • Create detailed reports on weekly, monthly and annual revenues and expenses
  • Train new and current employees on proper customer service practices
  • Implement policies and protocols that will maintain future restaurant operations

Residential Supervisor

The Home for Little Wanderers
05.2020 - 07.2021
  • Partnered with Program Director to ensure adequate employee coverage.
  • Managed all aspects of hiring, training, and supervising direct care staff.
  • Mediate staff issues and employee conflicts
  • Conducted team meetings to provide staff training and weekly oversight.
  • Planned and scheduled therapeutic groups to foster children's growth and development.
  • Coordinated homework completion, behavior support, and home visits during shifts.
  • Deliver, model, and oversee group and individual behavior support based on TCI principles.
  • Manage medical and emergency situations


Assistant Manager

The Guild for Human Services
03.2018 - 05.2020
  • Supervised, coached, and trained a team of 10 staff members daily.
  • Coordinate and delegate tasks to ensure efficient operations.
  • Monitor staff productivity and provide constructive feedback daily and in monthly evaluations
  • Conduct weekly meetings with the household staff and attend meetings with residential managers
  • Implemented, monitored, and modified behavior and education plans for 9 students.
  • Administer Medication according to the states Medical Administration Program (MAP) guidelines



Residential Support Professional/Case Manager

TiLL Inc.
02.2016 - 04.2017
  • Ensure the safety of the individuals at all times
  • Perform physical restraints when necessary
  • Administer Medications
  • Create ISP goals / Attend ISP meetings
  • Conduct staff meetings
  • Create monthly recreational calendar
  • Create monthly menus
  • Prepare daily meals
  • Assist individuals with their ADL's
  • Daily individual summary reports


Education

General Education Development

Roxbury Community College
Boston, MA
05-2012

Skills

  • Restaurant management
  • Supervising experience
  • Calendar Management
  • Payroll
  • Organizational skills
  • Time management
  • Customer service
  • Conflict Resolution
  • Computer skills

Certification

Driver's License

Assessments

  • Work style: Reliability, Proficient, 09/01/23
  • Delivery driver, Proficient, 12/01/23
  • Customer service, Proficient, 12/01/23

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Amazon Fulfillment Center Warehouse Associate

Amazon
08.2023 - Current

Restaurant Manager

Comella's Restaurant
12.2021 - 08.2023

Residential Supervisor

The Home for Little Wanderers
05.2020 - 07.2021

Assistant Manager

The Guild for Human Services
03.2018 - 05.2020

Residential Support Professional/Case Manager

TiLL Inc.
02.2016 - 04.2017

General Education Development

Roxbury Community College

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CHRISTINA COLON