Christina Colvin
Massillon,OH
Summary
Dynamic professional with 10+ years of experience in customer service and office administration, specializing in patient scheduling and record management. Demonstrated strong communication and problem-solving skills in high-pressure environments. Proven track record of enhancing operational efficiency and fostering teamwork.
Overview
21
21
years of professional experience
Work History
Cooks Helper JMMS
Jackson Local School District
Massillon, Ohio
11.2017 - Current
- Executed cashier duties, ensuring accurate transactions and exceptional customer service.
- Assisted in stocking shelves, unloading merchandise, and monthly counting and organizing of inventory.
- Maintained cleanliness of work area, including sweeping, mopping and dusting surfaces.
- Provided assistance to customers with inquiries, requests and complaints.
- Identified potential problems quickly and communicated them effectively to appropriate personnel.
- Organized stock, removed outdated items.
- Performed other duties as assigned by supervisor or manager.
- Participated in on-the-job training to improve skills and knowledge.
- Engaged with clients courteously to ensure customer satisfaction.
- Participated in team meetings to discuss project progress and challenges.
- Performed food preparation and meal service to maintain high-quality standards.
- Maintained cleanliness by conducting thorough cleaning and sanitizing of work areas.
- Managed inventory for snacks, drinks, and ice cream to optimize stock levels.
- Supported various roles as a floater to enhance team flexibility and efficiency.
- Demonstrated reliability and professionalism in high-energy environments with minimal oversight.
- Utilized over 10 years of experience to contribute positively to workplace dynamics.
Front Office Assistant (Part Time)
Concorde Therapy Group, Canton, OH
Canton, OH
03.2017 - 11.2017
- Checked in patients and scheduled appointments using Turbo scheduling system.
- Accepted and processed payments via cash, check, and credit cards.
- Created and maintained patient accounts and files for accurate record-keeping.
- Monitored customer accounts for overdue payments and discrepancies.
- Answered phones, responded to voicemails, and transferred calls as necessary.
- Organized filing systems for customer records, ensuring easy access to documents.
- Provided administrative support to management team and coworkers during high-volume periods.
- Maintained a clean front office environment to enhance customer experience.
Stay at Home Mother
Stay at Home Mother
Massillon, OH
07.2011 - 03.2017
- Coordinated schedule planning to enhance daily routines and appointments efficiency.
- Managed meal planning to ensure balanced nutrition and accommodate dietary preferences.
- Performed house cleaning duties, maintaining cleanliness and organization throughout all areas.
- Oversaw primary care tasks, addressing health and wellness needs effectively.
Research Recruiter/Sales/Administrative
Snelling Search, Hotel Division
Akron, OH
05.2007 - 07.2011
- Collaborated with hotel management to assess and address employment needs.
- Executed recruitment strategies to source qualified candidates for research positions.
- Screened, interviewed, and evaluated applicants for research roles based on qualifications.
- Organized regular meetings with hiring managers to discuss recruitment challenges.
- Maintained updated candidate database, tracking progress throughout recruitment process.
- Prepared offer letters detailing employment terms, salary packages, and benefits.
- Conducted background checks on potential hires to ensure compliance with company policies.
- Developed job postings and utilized social media to promote open positions.
Customer Service Representative/Account Manager
Quikey Manufacturing
Akron, OH
06.2004 - 04.2007
- Managed accounts for U.S. and international customers to enhance satisfaction.
- Answered incoming calls from customer database, addressing inquiries promptly.
- Resolved customer issues positively, fostering strong relationships.
- Inquired about current and future project needs, providing tailored recommendations.
- Tracked orders from initiation to completion, ensuring timely delivery of goods.
- Responded to customer inquiries via phone, email, and chat effectively.
- Provided accurate product and service information to address customer questions.
- Identified upselling opportunities based on customer needs to drive additional revenue.
Education
Associate of Applied Science - Medical Administrative Assistant
Bryant & Stratton College
NY10-2026
High School -
Jackson High School
Massillon, Ohio06-1994
Skills
- Medical terminology
- Patient scheduling
- Electronic health records
- Office administration
- Customer service
- Data entry
- Communication skills
- Time management
- Problem solving
- Collaboration
- Attention to detail
- Teamwork and collaboration
- Assertiveness
- Decision-making
- Adaptability and dependability
Timeline
Cooks Helper JMMS
Jackson Local School District
11.2017 - Current
Front Office Assistant (Part Time)
Concorde Therapy Group, Canton, OH
03.2017 - 11.2017
Stay at Home Mother
Stay at Home Mother
07.2011 - 03.2017
Research Recruiter/Sales/Administrative
Snelling Search, Hotel Division
05.2007 - 07.2011
Customer Service Representative/Account Manager
Quikey Manufacturing
06.2004 - 04.2007
Associate of Applied Science - Medical Administrative Assistant
Bryant & Stratton College
High School -
Jackson High School
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