Christina Conklin
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Team Lead
Parker Hannifin
11.2015 - Current
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Coached team members in techniques necessary to complete job tasks.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Built strong relationships with team members through positive attitude and attentive response.
Store Manager
Freedom Valu Center
04.2012 - 10.2015
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
First Assistant Manager
Burger King
01.2007 - 02.2012
- Improved team productivity by implementing efficient staff scheduling and task delegation.
- Boosted sales performance through effective merchandising, inventory management and store layout optimization.
- Enhanced customer satisfaction with excellent service, prompt problem resolution, and attention to detail.
- Streamlined operational processes, reducing errors and improving overall efficiency.
- Conducted regular employee training sessions to ensure consistent product knowledge and exceptional customer service skills.
- Assisted in recruiting top talent for various positions within the store, contributing to a high-performing team.
- Managed daily cash handling procedures, ensuring accuracy in transactions and maintaining financial security.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
No Degree - Medical Secretary/Nursing
Northeast Technical College
Bemidji, MNHigh School Diploma -
Bemidji Senior High School
Bemidji, MN05.1985
Skills
- Regulatory Compliance
- Production Monitoring
- Trend tracking
- Performance monitoring
- Workplace Safety
- Conflict Resolution
- Problem-Solving
- Teamwork and Collaboration
- Team Supervision
- Coaching
- Shift Scheduling
I am involved with non-profit organization called the Pink Ladies based out of Yankton.
We started as a group of ladies who wanted to help cancer patients in Yankton. We formed a dart league, and play darts on Sundays from August to January and the money we put into the board all goes to the organization for this reason. We also have a dart tournament and golf tournament to help get donations. This group of ladies are amazing, some are survivors like myself or have been effect in some way.
Timeline
Team Lead
Parker Hannifin
11.2015 - Current
Store Manager
Freedom Valu Center
04.2012 - 10.2015
First Assistant Manager
Burger King
01.2007 - 02.2012
No Degree - Medical Secretary/Nursing
Northeast Technical College
High School Diploma -
Bemidji Senior High School
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