Summary
Overview
Work History
Education
Timeline
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Christina Conley

Henderson,NV

Summary

I have many years experience mentoring and training team members, managing budgets and providing excellent customer service. I have moral fiber, I am proactive, organized, reliable, and cheerful.

Overview

20
20
years of professional experience

Work History

Office Manager

Conley Family Roadside
Brier, WA
10.2016 - 12.2024
  • Oversee the day to day operations of the office.
  • HR/ Payroll
  • Accounts Payable/ Receivable
  • QuickBooks

Service Director

Chrysler Hyundai Of Seattle
Seattle, WA
04.2020 - 07.2021
  • Responsible for running an efficient and profitable service department.
  • Team leader and cheerleader to the 30 team members in my department.
  • Supervise, train, motivate and counsel.
  • Plan, organize, and direct service department day to day operations.
  • Address and resolve customer concerns and complaints with customer retention as my goal.
  • Hire new team members and terminate when necessary.
  • Set everyone up for success. All employees in our department had the necessary tools, equipment and training to do their job with ease and efficiency. I considered it my job to make their day better. If the team is happy it carries over to our customers. It is a tough industry and building a family-like atmosphere internally was essential to our many achievements.

Assistant Service Director

Ford Hyundai of Kirkland
Kirkland, WA
11.2004 - 03.2020
  • Assist Service Director in the service department day to day operations.
  • Train new Service Advisors, Cashiers, Appointment Coordinators and Lot Attendants.
  • Create and maintain team schedules.
  • Audit and reconcile all schedules pertaining to the service department (cash, warranty, after-market warranty).
  • Worked directly with new car owners to ensure happiness and satisfaction with their purchase.
  • Before I became Assistant Service Director in 2010 I also had the opportunity to work in several different positions:
  • Cashier, Accounts Payable, Accounts Receivable, Car Biller, Service Advisor, Warranty and Reception.

Education

Santa Maria High School
Santa Maria, CA

Timeline

Service Director

Chrysler Hyundai Of Seattle
04.2020 - 07.2021

Office Manager

Conley Family Roadside
10.2016 - 12.2024

Assistant Service Director

Ford Hyundai of Kirkland
11.2004 - 03.2020

Santa Maria High School

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Christina Conley