Christina Connell

·Ensure that each customer receives outstanding service by providing a friendly environment at each location.

· Plans and implement procedures to maximize operating efficiency.

· Ensures compliance with all policies and procedures through regular meetings and training of team members.

· Handles discipline and termination of team members as needed and in accordance with policy.

· Trains and develops team members in all aspects of the Quick Quack Car Wash business, such as service, cashiering, and safety.

· Oversees the productivity, breaks, and daily scheduling of all team members.

· Monitors the performance of location financials; contributes towards reaching financial goals.

· Prepares and handles daily cash deposits.

· Orders, stocks, and maintains merchandise and inventory for the location.

· Handles vehicle damage claims with a sense of urgency.

· Ensures location is clean and well maintained; performs and/or delegates general housekeeping and maintenance responsibilities as needed.

· Assists customers in locating various products, resolving complaints, or providing information; directs customers to other departments as necessary.

· Hires and retains a great team of smart, kind, and driven people.

· Invests time to help each member of their team achieve their personal and professional goals.

· Regularly provides feedback regarding performance, providing an opportunity to improve skill.

· Grows top line revenue and membership by making certain each guest is greeted with enthusiasm and kindness.

·Provides a clean and safe environment for my team and guests.

· Collaborates and maintains a relationship with maintenance experts who will help them maintain their soap and equipment.

· Work with the team and constantly teaching, coaching, and inspiring the great people.

· Provides customers a positive experience worth talking about.

· Performs other duties as assigned.

Responsible for all aspects of store operations. Provides guidance to Team Leaders in team operations including profitability, expense control, inventory control, buying, merchandising, labor and regulatory compliance and special projects.

• Inventory, safety, merchandising, financial and physical plant issues.
• Maintain outstanding retail execution and customer service in the store.
• Select, train, develop, mentor, motivate, and counsel Team Members in a manner that builds and sustains a high-performance team and minimizes turnover.
• Uphold and communicate regional and store programs and standards to Team Leaders and Team Members.
• Regularly inspect the store to ensure compliance with all programs, rules and standards.
• Review and monitor scheduling, purchases, and other expenses to ensure teams and the store are within budget.
• Address customer concerns when necessary.

Helped store leadership promote sales-oriented culture with intense focus on delivering superior customer service.

Created weekly schedules for employees.

Promoted store brand, mission and values to employees and customers to maintain ideal store atmosphere.

Established rapport with customers to boost sales and identify trends impacting store operations.

Developed and executed store associates' coaching, training, and supervision plans. Oversaw disciplinary actions.

Maintained efficient team operations by coordinating effective schedules and employee work assignments.

Protected store inventory and company assets with sound security and loss prevention strategies.

Engaged community with proactive strategies to increase awareness and cement positive reputation.

Organized store by returning merchandise to proper areas and restocked displays.

Stocked shelves and supplies and organized displays to focus customer attention on specific items.

Stayed up to date on store promotions, payment policies and security practices.