Christina Conner
Gastonia,NC
Summary
Accomplished Administrator with extensive experience at Clemmer's Country Corner, recognized for enhancing operational efficiency and client retention through adept project management and negotiation skills. Successfully achieved a 20% reduction in inventory discrepancies while significantly streamlining hiring processes. Core competencies include policy implementation and critical thinking, driving compliance and peak performance. Aiming to leverage these skills in a challenging role to further optimize organizational operations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Administrator
Clemmer's Country Corner
Gastonia
08.2016 - Current
- Manage daily reports and payroll processing, ensuring accuracy and timeliness
- Provide courteous and efficient customer service, enhancing client satisfaction
- Oversee employee interviews and onboarding, improving hiring processes
- Maintain precise cash handling and inventory management, ensuring financial accuracy
- Address and resolve customer complaints, ensuring issues are handled promptly
- Optimized inventory management, reducing discrepancies by 20%
- Streamlined report generation, enhancing operational efficiency
- Analyzed payroll workflows, implementing cost-saving adjustments
- Revamped customer service protocols, boosting client retention rates
- Mentored new staff, fostering a collaborative team environment
- Enforced stringent financial controls, minimizing errors in cash management
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Prepared reports on various projects for management review.
- Supported departmental activities by providing clerical assistance.
- Conducted performance evaluations and recommended training programs for staff development.
- Audited company's legal documents to verify compliant policies and procedures.
- Initialized background checks for potential new hires.
- Processed business and identification cards, bank accounts and reference and medical checks to streamline hiring protocol.
- Prepared materials and reports for compliance audits.
- Compiled data from source documents prior to data entry.
- Worked closely with human resources department to ensure compliance with company policies regarding hiring practices.
- Designed and implemented comprehensive onboarding programs to enhance employee integration.
- Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
Chat/Email Agent
WRRK
Remote
08.2014 - 09.2016
- Handled incoming chats, ensuring quick, accurate responses, significantly improving customer satisfaction
- Assisted customers via email and online chat, resolving issues efficiently, enhancing overall service quality
- Processed exchanges and returns with precision, reducing processing time and increasing customer retention
- Checked shipping and account status, providing timely updates, boosting customer trust and loyalty
- Efficiently processed customer returns and exchanges, enhancing satisfaction
- Maintained high accuracy in responding to client queries via chat and email
- Provided timely solutions to customer issues, ensuring continuous service excellence
- Implemented effective chat management strategies to optimize response times
- Eagerly assisted customers with account and shipping inquiries, improving engagement
- Streamlined customer service processes, achieving higher efficiency in case resolution
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Documented all customer interactions and inquiries in the ticketing system accurately and completely.
Claims Specialist
Asurion
Charlotte
06.2013 - 04.2014
- Processed and settled claims within authority, ensuring compliance with company policies
- Verified and analyzed claim data to confirm validity and adherence to procedures
- Generated detailed reports for the data processing department
- Communicated with customers to address inquiries, process orders, and resolve complaints
- Monitored and ensured resolution of customer issues, escalating when necessary
- Enhanced claim processing accuracy by 30%, ensuring swift customer resolutions
- Streamlined data verification for claim settlements, upholding company standards
- Provided expert guidance to customers, improving service satisfaction rates
- Implemented new reporting strategies to boost data handling efficiency
- Partnered with IT to refine claim system functionalities, enhancing user experience
- Expedited claim resolution processes, reducing resolution time by 20%
Education
Business Management -
Central Piedmont Community College
Matthews, NC12.2016
Office Administration -
Southern Piedmont Community College
Monroe, NC05.2016
High School Diploma -
Southern Piedmont Community College
Monroe, NC06.2012
Skills
- Project Management
- Negotiation
- Time Management
- Problem Solving
- Digital Marketing
- Critical Thinking
- Data entry
- Policy implementation
- Travel arrangements
- Deadline adherence
- Business administration
- Office administration
- Scheduling
- Conflict resolution
- Performance tracking
- Recruitment
- Human resources support
- Personnel records management
- Talent management
- Administrative skills
- Collecting information
- AR/AP
Accomplishments
- Award for best business in Google listing for 2024
- MVP in work for 2022
Certification
- Medical Office Administration
Timeline
Administrator
Clemmer's Country Corner
08.2016 - Current
Chat/Email Agent
WRRK
08.2014 - 09.2016
Claims Specialist
Asurion
06.2013 - 04.2014
- Medical Office Administration
Business Management -
Central Piedmont Community College
Office Administration -
Southern Piedmont Community College
High School Diploma -
Southern Piedmont Community College
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