Summary
Overview
Work History
Education
Skills
Timeline
AccountManager

Christina Connors

Customer Service Representative
Elizabethton,TN

Summary

Seasoned manager with twenty years of customer service experience and seven years in management. Eager to face new challenges with integrity, determination, and a strong work ethic.

Overview

19
19
years of post-secondary education
10
10
years of professional experience

Work History

Remote Dialer

AmOne
Orlando, FL
12.2015 - Current
  • Addressed client inquiries and updated database information.
  • Established and maintained client rapport by utilizing quality customer service and performing preliminary problem resolution.
  • Provided assistance to clients through inbound and outbound calls when filtering calls to sales representatives.
  • Developed and authored an updated training outline for department employees.
  • Performed training and development for new employees.

Client Care Specialist Supervisor

Veterinary Cancer Group
Culver City, CA
06.2013 - 06.2014
  • Supervised five client care specialists and one team lead.
  • Oversaw front office staff, ensuring superior customer service was provided.
  • Maintained open communication between the front office staff, clients, and the medical team.
  • Processed payments, collected outstanding bills, prepared and delivered daily deposits to the bank.
  • Participated in pre-employment screenings, as well as the interviewing and hiring of new employees for the department.
  • Assessed business needs in order to develop a weekly employee schedule to support the office and best serve clients.

Assistant PetsHotel Manager

PetsMart
Los Angeles, CA
10.2011 - 04.2013
  • Supervised a staff of twelve associates and four leads.
  • Monitored and oversaw the care for up to 95 pets at a given time, including delivering medications, feedings, walks, and special needs per pet-parent requests.
  • Created schedules by following labor laws, company guidelines, and the needs of the department.
  • Maintained department staffing through efficiently vetting and interviewing potential candidates.
  • Developed staff through continuous training, development, and coaching.
  • Balanced sales between POS and Touchpoint systems, as well preparing deposits for pick up.
  • Effectively communicated with staff, store management, and pet-parents.

Assistant Manager

Centinela Feed And Pet Supplies
Los Angeles, CA
08.2008 - 05.2010
  • Supervised 20 staff members and two shift leads.
  • Delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers by assessing needs and providing product recommendations.
  • Completed inventory counts to verify stock levels and address discrepancies.
  • Reduced financial errors by balancing monetary transactions, including credit card sales, and preparing nightly deposits.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

Education

High School Diploma -

Rockledge High School
Rockledge, FL
08.1996 - 05.2006

Associate of Arts - Theater Arts

Eastern Florida State College
Cocoa, FL
09.1998 - 05.2006

Bachelor of Arts - Business Management

East Tennessee State University
Johnson City, TN
06.2019 - Current

Skills

    People Management

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Timeline

Bachelor of Arts - Business Management

East Tennessee State University
06.2019 - Current

Remote Dialer

AmOne
12.2015 - Current

Client Care Specialist Supervisor

Veterinary Cancer Group
06.2013 - 06.2014

Assistant PetsHotel Manager

PetsMart
10.2011 - 04.2013

Assistant Manager

Centinela Feed And Pet Supplies
08.2008 - 05.2010

Associate of Arts - Theater Arts

Eastern Florida State College
09.1998 - 05.2006

High School Diploma -

Rockledge High School
08.1996 - 05.2006

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Christina ConnorsCustomer Service Representative