Christina Constable
Roanoke,VA
Summary
Results-driven professional with a strong focus on service, sales, quality assurance, and management. Dynamic communicator recognized for consistently surpassing goals and exceeding company expectations. Committed to continuous improvement and professional development, embodying the principles of lifelong learning.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Quality Analyst-Trainer
Blue Cross Blue Shield of IL, TX, OK, NM, MT
08.2015 - 07.2018
- Monitored and evaluated 120 calls monthly.
- Managed executive inquiries from receipt through resolution.
- Performed on-site audits of vendor partners.
- Worked closely with management to achieve successful agent training in new products and procedures.
- Facilitated weekly vendor calibrations via WebEx.
- Researched and updated all required materials needed for sales agents and team leaders.
Inside Sales Representative
Blue Cross Blue Shield of IL, TX, OK, NM, MT
08.2014 - 08.2015
- Cultivated relationships with clients to understand their needs, to provide solutions.
- Prioritized workflow, including all calls, quotes, and sales-related inquiries.
- Created and updated customer accounts with relevant information.
- Exceeded monthly and quarterly sales goals.
- Utilized CRM systems to track sales activities, manage leads, and maintain accurate customer records.
Store Manager
Chocolate Paper
10.2010 - 08.2014
- Generated repeat business through exceptional customer service.
- Trained and developed new associates.
- Management of 8 to 15 sales associates based on seasonality.
- Daily reporting to the owners regarding all store and staff issues.
- Maintained store inventory, and documented shrinkage.
Direct Sales Agent/Customer Service Representative
Anthem Blue Cross Blue Shield of Virginia
10.2005 - 09.2010
- Determined needs, delivered solutions, using consultative selling techniques.
- Maintained extensive knowledge of competitors, their offerings, and overlapping sales territory.
- Utilized CRM systems to track sales activities and manage client communications effectively.
- Answered an average of 60 calls per day concerning benefits, claims status, and pre-authorization.
- Processed claims quickly and accurately to exceed productivity goals.
Education
Associate of Applied Science - Business
Virginia Western Community College
Roanoke, VA08.2022
Skills
- Quality assessment expertise
- Salesforce proficiency
- Training and development
- Real-time coaching
- Audit procedures
- Consultative selling
- Workflow prioritization
- Skilled in Microsoft Word, Excel, and PowerPoint
Certification
Virginia Bureau of Insurance - Life and Health License
Timeline
Quality Analyst-Trainer
Blue Cross Blue Shield of IL, TX, OK, NM, MT
08.2015 - 07.2018
Inside Sales Representative
Blue Cross Blue Shield of IL, TX, OK, NM, MT
08.2014 - 08.2015
Store Manager
Chocolate Paper
10.2010 - 08.2014
Direct Sales Agent/Customer Service Representative
Anthem Blue Cross Blue Shield of Virginia
10.2005 - 09.2010
Associate of Applied Science - Business
Virginia Western Community College