Christina Contreras
James Avery
Eagle Pass
9
years of professional experience
Assisted customers with inquiries and processed transactions effectively. Managed administrative tasks, coordinated scheduling for associates, and supported customers in person and via phone. Provided friendly service to customers, ensuring their needs were met during transactions.
Work History
Sales Team Leader
2 Years 3 Months- Trained and mentored new team members on product knowledge and customer engagement techniques.
- Resolved customer concerns with a calm and professional demeanor, ensuring effective solutions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Oversaw administrative tasks, including managing supply, customer, and redistribution orders.
Sales Associate
4 Years 10 Months- Managed guest interactions by efficiently processing transactions and offering support for purchase-related inquiries and issues.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
Cashier
6 Months- Managed transaction handling and customer order assistance, maintaining an orderly and welcoming lobby environment.
- Managed high-volume transactions during peak hours with precision and speed.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Box Office Cashier
8 Months- Managed ticket transaction processes and offered support to ensure guest satisfaction.
- Assisted customers in choosing seats, guiding and recommending options via seating map.
Cashier
7 Months- Achieved high customer satisfaction by efficiently processing meal orders.
- Maintained pristine store conditions to enhance shopping experience.
- Delivered exceptional service to meet customer needs.
Sales Associate
10 Months- Oversaw daily operations at the cashier station and contributed to floor support.
- Coordinated item organization and provided exceptional customer service.
Education
Associate's degree - General Studies
High School Diploma
Skills
Sales training
Teamwork
Attention to detail
Customer satisfaction
Reliability
Adaptability
Processing payments
Supply ordering
POS system operation
Customer service management
Timeline
Sales Team Leader
James Avery
05.2024 - CurrentRead More
Cashier
Wingstop
09.2023 - 03.2024Read More
Sales Associate
James Avery
07.2019 - 05.2024Read More
Box Office Cashier
Cinemark
07.2019 - 03.2020Read More
Cashier
Panda Express
08.2018 - 03.2019Read More
Sales Associate
Dollar General
07.2017 - 05.2018Read More
Southwest Texas Junior College
Associate's degree from General Studies
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Eagle Pass High School
High School Diploma
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