Christina Cook
Charlotte,NC
Summary
Customer-focused and highly organized professional with over 10 years of experience in customer service, administration, and retail management. Skilled in handling high-volume inbound calls, appointment scheduling, customer inquiries, and cross-functional support. Adept at using Microsoft Office, POS systems, and email platforms to support daily operations and client satisfaction. Proven ability to build strong customer relationships, and manage competing priorities with poise and professionalism. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Wells Fargo
Charlotte, NC
02.2024 - Current
- Support internal and external customers in account management, documentation, and technical support.
- Process complex transactions and perform in-depth research to resolve customer inquiries.
- Communicate effectively across departments to ensure timely issue resolution.
- Navigate multiple computer systems and utilize search tools for information retrieval.
- Apply knowledge of financial annuities and investment terminology in customer support.
Administrative Assistant (Remote)
Esscents of Flowers Events and Weddings
Oakland, CA
07.2021 - 10.2024
- Scheduled and confirmed client consultations and managed appointment calendars.
- Processed online orders, handled client and vendor invoicing, and responded to inquiries.
- Coordinated travel arrangements and prepared meeting logistics for internal events.
- Provided high-level administrative support through email and call management.
Store Manager
EOF Studio
Oakland, CA
10.2021 - 07.2023
- Led store operations, sales, and training efforts to drive productivity and profitability.
- Maintained excellent client and employee relations and managed POS and team performance.
- Ensured store presentation and operational standards were consistently met.
Assistant Manager
Buffalo Exchange
Berkeley, CA
08.2019 - 06.2020
- Supervised daily buying operations and trained new employees on company procedures.
- Handled inventory management and ensured adherence to store policies.
- Assisted with store openings and closings and responded to customer and seller inquiries.
Campus Host (Front Desk)
Academy of Art University
San Francisco, CA
01.2017 - 06.2019
- Provided front desk support and excellent customer service to students, faculty, and visitors.
- Managed mail, deliveries, visitor passes, and scheduling for dorm-related services.
- Maintained cleanliness and organization of common areas and facilitated campus tours.
Education
Associate's Degree - Business Administration And Management
Laney College
Oakland, CA05.2019
Skills
- Inbound and outbound call handling
- Appointment scheduling and calendar management
- Email correspondence and client communication
- Microsoft Office (Excel, Word, Outlook)
- Pos system operations
- Travel and meeting coordination
- Customer relationship management (CRM)
- Order processing and invoice management
- Team leadership and training
Timeline
Customer Service Representative
Wells Fargo
02.2024 - Current
Store Manager
EOF Studio
10.2021 - 07.2023
Administrative Assistant (Remote)
Esscents of Flowers Events and Weddings
07.2021 - 10.2024
Assistant Manager
Buffalo Exchange
08.2019 - 06.2020
Campus Host (Front Desk)
Academy of Art University
01.2017 - 06.2019
Associate's Degree - Business Administration And Management
Laney College
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