Christina Cooper
San Antonio,TX
Summary
Dedicated and empathetic Certified Medical Assistant with more than 6 years experience in direct patient care and medical office administrative experience. Proficient in CPT, ICD coding and multiple EMR systems. Committed to obtaining highest level of patient satisfaction, dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
19
19
years of professional experience
Work History
Certified Medical Assistant
Texas Plastic Surgery
San Antonio, TX
08.2017 - Current
- Provides support to physicians during consultations by recording patient medical histories accurately, and documenting treatment plans accordingly.
- Assists surgeons in variety of minor and major surgical procedures including Mohs Reconstruction, Minor Face Lift, Mini Abdominoplasty, Brachioplasty, Eyelid and Brow lift, excisions, etc.
- Administer medication and assess, document and monitor vital signs for patients within outpatient setting.
- Dress wounds with antiseptic compounds and sterile coverings to protect surgical sites to promote healing immediately post surgery.
- Exhibit's confidence to work well under pressure with multiple physicians of different temperaments.
- Entrusted by the physicians to see their patients for post-operative wound care including packing, dressing changes, irrigation, removal of sutures, staples, bolsters, drains and debridement when needed.
- Maintain cleanliness in examination and procedure rooms by restocking supplies, sterilization of all instruments, sanitizing and disposing of used materials properly to minimize infection risks.
- Set up equipment, tools, supplies and organized instrument trays for specific types of surgeries.
- Contact pharmacies to submit and refill patients' prescriptions.
- Arrange laboratory and radiology services ordered by the physician.
- Retrieve lab results from outside laboratories and enter them into EHR systems.
- Enhance patient outcomes by providing knowledgeable education on medications, procedures and physician's instructions for pre-operative and post-operative care.
- Communicate with professionalism and compassion when interacting with the physicians, colleagues, patients, and even family members before, during, and after surgery.
- Help manage surgical schedules for multiple surgeons by scheduling patients for surgical procedures at outpatient facilities, which sometimes include coordinating with an outside anesthesiologist group.
- Assist physicians in resolving any conflicts related to surgery times or delays due to unforeseen circumstances.
- Ensure that all necessary documents such as consents and pre-operative orders were completed accurately prior to each in-office or outpatient procedure.
- Ensure that all equipment is functioning correctly prior to use during patient examinations or treatments.
- Organize the supply room, manage inventory and ordering of medical supplies and equipment from approved vendors based on predetermined budget parameters.
- Perform administrative duties such as greeting patients, scheduling and confirming appointments, insurance verification, obtaining pre authorizations, answering phones, directing patient flow whether it is during practice hours or going over the schedule in advance and electronic medical records.
- Process payments from patients accurately using cash registers or computerized systems.
- Provide training and support to new staff or medical assistant students during their clinical rotations.
Child Care Giver/Office Assistant
Great Beginnings Child Care Development Center
San Antonio, TX
08.2007 - 06.2017
- Primary responsibility is maintaining the children’s daily needs.
- Ensured that toys, furniture and equipment are clean and sanitized regularly.
- Kept records of every child, including day by day observations and information regarding activities, meals served, diapers changed and medicine administered.
- Promote children’s emotional and social development, understanding of others and self-actualization.
- Engaged in conversations with young children to help them develop verbal communication skills.
- Provided a safe, nurturing and stimulating environment for children of all ages.
- Established positive relationships with parents and guardians to communicate daily updates on their child's progress.
- Person in charge of the administrative duties while director is away from facilities.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- In charge of maintaining children’s records (Immunization, Dr. Authorization). As well as maintaining staff records (training hours, background checks.)
- Collected payments, issued receipts and updated accounts to reflect new balances.
Secretary's Assistant
NISD
San Antonio, TX
06.2006 - 08.2007
- Organized work by reading and routing correspondence; collecting information; initiating telecommunications.
- Set up and maintained the filing system.
- Managed mail distribution within the department; opened, sorted, and distributed mail to the appropriate personnel.
- Managed office supplies.
- Provided administrative support to other departments as needed.
Education
Accredited Medical Assistant Program - Medical Assisting
Concorde Career College
San Antonio, TX08.2017
High School Diploma -
Business Careers High School
San Antonio, TX05.2007
Skills
- Certified in Basic Life Support (BLS)
- First Aid
- Medical Terminology
- Patient Flow Management
- Patient Scheduling
- Procedure Assistance
- Wound Care and Irrigation
- Equipment Sterilization
- Vital Sign Monitoring
- Phlebotomy
- Inventory and Supply Management
Timeline
Certified Medical Assistant
Texas Plastic Surgery
08.2017 - Current
Child Care Giver/Office Assistant
Great Beginnings Child Care Development Center
08.2007 - 06.2017
Secretary's Assistant
NISD
06.2006 - 08.2007
Accredited Medical Assistant Program - Medical Assisting
Concorde Career College
High School Diploma -
Business Careers High School
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