Christina Cortez
Concord,CA
Summary
Dynamic professional with extensive experience in customer service and team leadership. Proven track record in inventory management and operational planning, driving process improvements to enhance efficiency and ensure customer satisfaction.
Overview
43
43
years of professional experience
Work History
Assistant Operations Manager
Ace Hardware
Pleasant Hill, California
07.2025 - Current
- Assisted in managing daily operations and workflow within the store.
- Implemented store policies and procedures to enhance efficiency and safety.
- Directed team members to provide exceptional service to guests and vendors, maintaining professional relationships of established business.
- Addressed customer inquiries promptly and effectively resolved any complaints or disputes.
- Trained new employees on operational procedures and customer service standards.
- Monitored inventory levels and communicated needs to supply chain team.
- Conducted routine inspections of equipment, supplies, and inventory.
- Conducted candidate interviews to assess qualifications and fit for roles. and hiring of employee team members with appropriate skills.
- Maintained cleanliness and organization of the sales floor and stock areas.
- Maintained accurate records of financial transactions and employee data.
Store Manager
Luxottica Retail
Rancho Cucamonga, California
05.2009 - 07.2024
- Managed daily store operations and staff performance for a leading eyewear retailer.
- Trained and developed team members on customer service best practices and product knowledge.
- Oversaw inventory management processes, ensuring optimal stock levels and product displays.
- Coordinated staff schedules to maintain adequate coverage during peak business hours.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty to the brand.
- Fostered a positive work environment through effective communication and team-building activities.
- Prepared monthly reports on sales figures, expenses, profits.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
Senior Store Manager
Brown Shoe Company
Cabazon, California
05.1983 - 05.2009
- Managed daily store operations and ensured compliance with company policies.
- Oversaw inventory management and maintained optimal stock levels.
- Developed merchandising strategies to improve product visibility and sales.
- Coordinated promotional events such as sales campaigns or special offers to drive business growth.
- Trained and mentored staff to enhance customer service skills.
- Motivated and supervised staff to ensure productivity and customer satisfaction.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Resolved customer complaints in an efficient and professional manner.
- Performed regular audits of store operations to identify areas for improvement.
- Conducted regular meetings with team members to discuss progress towards goals.
- Recruited qualified personnel when necessary by conducting interviews and background checks.
- Conducted performance reviews for employees in a timely manner.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
High School Diploma -
Montclair High School
Montclair, CA06-1980
Skills
- Operational planning
- Inventory management
- Financial record keeping
- Profit and loss management
- Process improvement
- Sales analysis
- Policy implementation
- Workforce management
- Team leadership
- Time management
- Decision-making
- Customer service
- Systems implementation
Timeline
Assistant Operations Manager
Ace Hardware
07.2025 - Current
Store Manager
Luxottica Retail
05.2009 - 07.2024
Senior Store Manager
Brown Shoe Company
05.1983 - 05.2009
High School Diploma -
Montclair High School