Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christina Cortinas

The Colony,Texas

Summary

Medical Records Clerk with 10+ year history processing medical records requests while delivering highest quality customer service. Strong knowledge of Release of Information policies and procedures and HIPAA regulations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

22
22
years of professional experience

Work History

Leave of Absence Specialist

Sedgwick
08.2022 - Current
  • Enhanced employee satisfaction by effectively managing leave of absence requests and providing timely responses.
  • Streamlined the leave of absence process for increased efficiency, leading to reduced processing time.
  • Managed complex medical leaves, ensuring proper documentation and compliance with company policies and relevant laws.
  • Improved communication between employees and management during leaves of absence, fostering a supportive work environment.

Office Manager

Clenney Chiropractic
08.2015 - Current
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Maintained computer and physical filing systems.
  • Maintained daily updated calendars to assist management team in scheduling associates and external customers for meetings
  • Organized company functions, meetings and events

SpEd Paraprofessional

LISD
08.2018 - 08.2020
  • Supported teacher in development of individual learning strategies.
  • Maintained positive attitude and affirmatively communicated with each student.
  • Collaborated with teacher to create customized classroom environment integral to students' needs.
  • Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.
  • Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
  • Interacted physically and verbally with students throughout each day.
  • Alerted instructor to student behavior or issues requiring intervention.
  • Offered student support through special accommodations, extra assistance and assessments.
  • Oversaw class of students in absence of instructor.
  • Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
  • Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
  • Built and maintained effective communication and relationships with students, teachers, support staff and parents.
  • Conducted small group and individual classroom activities with students based on differentiated learning needs while carrying out IEP goals.

Home Health

Children's Home Health
09.2001 - 01.2018
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
  • Administered medication as directed by physician.
  • Developed rapport to create safe and trusting environment for care.

CSR

Valero Customer Care Support
05.2007 - 09.2010
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Delivered prompt service to prioritize customer needs.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Cross-trained and backed up other customer service managers.

CSR

IRS
10.2002 - 01.2004
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.

Education

No Degree - Medical Insurance Billing

Collin County Community College District
Plano, TX

High School Diploma -

Abilene High School
Abilene, TX
05.1998

Skills

  • Multitasking and Prioritization
  • Verbal and Written Communication
  • Schedule Coordination
  • Documentation and Recordkeeping

Timeline

Leave of Absence Specialist

Sedgwick
08.2022 - Current

SpEd Paraprofessional

LISD
08.2018 - 08.2020

Office Manager

Clenney Chiropractic
08.2015 - Current

CSR

Valero Customer Care Support
05.2007 - 09.2010

CSR

IRS
10.2002 - 01.2004

Home Health

Children's Home Health
09.2001 - 01.2018

No Degree - Medical Insurance Billing

Collin County Community College District

High School Diploma -

Abilene High School

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Christina Cortinas