Christina Costanzo

• Helped patients complete necessary medical forms and documentation.
• Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
• Checked patient insurance, demographic, and health history to keep information current.
• Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
• Managed multi-line phone system and pleasantly greeted patients.
• Maintained current and accurate medical records for patients.
• Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
• Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
• 5 Star positive google results

• Offered advice and assistance to customers, paying attention to special needs or wants.
• Answered product and service questions, suggesting other offerings to attract potential customers.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Met customer call guidelines for service levels, handle time and productivity.
• Updated account information to maintain customer records.
• Managed over 50 customer calls / emails daily.
• Maintained highest sales average at 90% as well save rate for retention at 80%
• Responded to customer requests for products, services, and company information

• Assist in identifying and scheduling vendors to support programs
• Secure AV equipment and technicians for client meetings
• Confirm daily meetings to ensure accuracy
• Maintain client and vendor relationships
• Generating purchase orders
• Managing over 100 emails daily as well as high volume of phone calls.
• Providing excellent customer service
• Coordinated fulfillment of AV equipment to live/virtual events while focusing on delivering superior customer service
• Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
• Monitored and controlled event expenditures to meet budgets

• Sanitized, restocked and organized exam rooms and medical equipment.
• Adhered to strict HIPAA guidelines at all times to protect patient privacy.
• Directed patients to exam rooms, fielded questions and prepared for physician examinations.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Pulled charts and prepared for doctor assessment.
• Scheduled, rescheduled and handled cancelled appointments for patients.
• Answered phone calls and messages for medical facility, scheduling appointments, and handling patient inquiries
• Gathered forms and copied insurance cards to collect patient information for billing and insurance filing

short employment due to birth of child