Christina Cottle
Akron
Summary
Dynamic professional with a proven track record at Summa Health, adept at securing patient information while ensuring HIPAA compliance. Skilled in insurance verification and customer service, I excel in multitasking and team collaboration, enhancing patient satisfaction and operational efficiency. Recognized for reducing errors and improving processes in high-pressure environments.
Overview
7
7
years of professional experience
Work History
Package Handler
FedEx
03.2025 - Current
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Patient Access Liaison
Summa Health
10.2023 - 03.2025
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Determined patient financial needs and referred eligible patients to proper county, state, or federal agencies to obtain financial assistance.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Resolved patient financial problems with guidance from documented guidelines and procedures.
Dispatcher
Securitas Technology
01.2023 - 10.2023
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.,
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
Patient Service Specialist
Cleveland Clinic
01.2022 - 01.2023
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
Crew Trainer
McDonald's
05.2018 - 01.2022
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
Education
High School Diploma -
Firestone CLC
Fairlawn, OH05-2020
Skills
- Heavy lifting
- Team collaboration
- Warehouse safety
- Package unloading
- Insurance verification
- Appointment scheduling
- Customer service
- Multitasking and organization
- Verbal and written communication
- Patient check-in
- Patient education
- Registration and admissions
- Phone and email etiquette
- Patient registration
- Data entry
- Employee trainin
- Dispatch software
- Prioritizing calls
- Professionalism and ethics
- HIPAA compliance
- Regulatory compliance
- Insurance billing
Timeline
Package Handler
FedEx
03.2025 - Current
Patient Access Liaison
Summa Health
10.2023 - 03.2025
Dispatcher
Securitas Technology
01.2023 - 10.2023
Patient Service Specialist
Cleveland Clinic
01.2022 - 01.2023
Crew Trainer
McDonald's
05.2018 - 01.2022
High School Diploma -
Firestone CLC
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