Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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CHRISTINA COTTRELL

Von Ormy

Summary

Results-oriented Customer Experience Coordinator known for effective coaching and training in customer service best practices. Focused on enhancing shopping experiences through data-driven recommendations and successful resolution of complex customer concerns.

Overview

2
2
years of professional experience

Work History

Customer Experience Coordinator

TJ Maxx, TJX Companies
San Antonio
11.2023 - Current
  • Coordinated customer feedback initiatives to enhance shopping experiences and service quality.
  • Identified opportunities to improve customer experience process through feedback and interaction analysis.
  • Dealt with complex concerns and developed successful resolutions satisfying business requirements and customer needs.
  • Assisted in training staff on customer service best practices and company policies.
  • Recommended changes or improvements in existing processes or procedures related to the delivery of services and products.
  • Participated in cross-functional meetings to discuss customer experience strategies.

Education

Bachelor of Arts - Psychology

UNIVERSITY OF TEXAS SAN ANTONIO
SAN ANTONIO
05-2012

Skills

  • Customer service training
  • Quality assurance
  • Service delivery optimization
  • Customer relationship management
  • Effective communication
  • Team building
  • Adaptability
  • Training and coaching
  • Patience and composure
  • Returns policies
  • Returns assistance
  • Excellent communication
  • Multitasking Abilities
  • Customer satisfaction surveys
  • Professional phone voice
  • Service upselling
  • Goal setting
  • Self motivation
  • Persuasion skills
  • Brand representation

Accomplishments

ASSOCIATE OF THE QUARTER

Timeline

Customer Experience Coordinator

TJ Maxx, TJX Companies
11.2023 - Current

Bachelor of Arts - Psychology

UNIVERSITY OF TEXAS SAN ANTONIO
CHRISTINA COTTRELL