Christina Coyner
Suisun,CA
Summary
Accomplished Registered Nurse with a proven track record within mental health, excelling in patient assessments and medication administration. Demonstrated leadership in mentoring staff, supervising unit operations and enhancing patient satisfaction through compassionate care. Skilled in crisis intervention and efficient customer support, significantly improving team morale and client relations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Registered Nurse
Adventist Health St. Helena
St. Helena, CA
08.2021 - Current
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Led successful team comprised of RNs, LPNs, and ancillary staff.
- Enhanced overall staff morale by recognizing individual achievements and fostering a collaborative, supportive work environment.
- Mentored junior nurses in clinical decision-making skills, fostering their professional growth and development.
Call Center Representative
Travis Credit Union
Vacaville, CA
06.2015 - 05.2018
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Identified upselling opportunities to increase revenue generation.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
Associate Degree in Nursing - Registered Nurse
Solano Community College
Fairfield, CA07.2020
Certificate - Sterile Processing Technology
Fairfield-Suisun Adult School
Fairfield, CA06.2016
Associate of Science -
Solano Community College
Fairfield, CA06.2015
Skills
- Medication administration including emergency psych medications
- Documentation and Charting
- Strong Clinical Judgment
- Licensed RN
- Precepting
- Nursing staff leadership
- Performing EKGs
- Insulin medication assistance
- Direct Patient Care
- Patient Assessments
- Staff Supervision
- Mental Health Nursing
Certification
- Licensed Registered Nurse-Stated of California Board of Registered Nursing- License # 95245801 (Renewal September, 2026)
- CPI Certification-Crisis Prevention-Certification #P170366760 (June 2024)
- TEAMS Techniques for Effective Aggression Management (Renewal 04/2025)
- BLS AHA # 215414490486 (Renewal 08/2025)
- Napa County Health and Human Services Agency designated by Napa County HHSA to place 5150 hold in accordance to code, (Renewal 04/2025)
Timeline
Registered Nurse
Adventist Health St. Helena
08.2021 - Current
Call Center Representative
Travis Credit Union
06.2015 - 05.2018
Associate Degree in Nursing - Registered Nurse
Solano Community College
Certificate - Sterile Processing Technology
Fairfield-Suisun Adult School
Associate of Science -
Solano Community College