Christina Craddock
Pittsburgh,PA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
After serving in various capacities for the government, I transitioned to real estate to bring my unique skills and experiences to the table. My background has equipped me with a strong work ethic, exceptional attention to detail, and a deep understanding of regulations and procedures.
Overview
27
27
years of professional experience
Work History
Real Estate Agent
Caldwell Banker Real Estate
08.2024 - Current
- Resolve client concerns related to home purchases to maintain high satisfaction ratings.
- Host open houses and private showings to showcase properties effectively, ultimately securing offers from interested parties.
- Provide ongoing guidance and support to clients during the post-closing period, ensuring their transition into homeownership is seamless.
- Compare recently sold area properties to determine competitive market prices.
- Manage transaction timelines to ensure deadlines are met and deals close on time, leading to satisfied clients and repeat business.
- Maintain connections with clients to encourage repeat business and referrals.
- Assist clients in negotiating optimal contract terms that best suit their needs and preferences.
- Collaborate with a diverse team of professionals, including mortgage brokers, attorneys, inspectors, and appraisers for smooth transactions.
- Continuously expanded industry knowledge through professional development courses, networking events, and attendance at relevant conferences.
- Conduct in-depth market analyses for accurate property evaluations and pricing recommendations.
Claims Technical Expert
Social Security Adminstration
08.2015 - 07.2023
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with claimants.
- Led team meetings to discuss performance goals, share best practices, and maintain open communication among team members.
- Collaborated with cross-functional departments to resolve complex customer issues in a timely manner.
- Served as a liaison between management and staff, effectively communicating updates on company policies and procedures.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Successfully processed high-level claims
- Completed workload quality reviews.
Operations Manager
Numbers Lounge LLC
03.2021 - 01.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Disability Claims Specialist
Social Security Adminstration
04.2007 - 08.2015
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices, enhancing personal expertise as a Disability Claims Specialist.
- Streamlined communication between departments by establishing clear protocols, leading to enhanced collaboration in resolving claims issues.
- Improved claim processing efficiency by streamlining workflow procedures.
- Provided exceptional service to clients through prompt response times, clear explanations of policy terms, and compassionate support throughout the claims process.
- Conducted comprehensive evaluations to determine eligibility for benefits, ensuring compliance with company policies and government regulations.
- Mentored junior team members in handling complex cases, resulting in better decision-making and improved overall team performance.
- Verified client information by analyzing existing evidence on file.
Customer Service Representative
Social Security Administration, SSA
06.2000 - 04.2007
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and filing for benefits online.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Exhibited high energy and professionalism when dealing with clients and staff.
File Clerk
Social Security Administration, SSA
06.1997 - 06.2000
- Assisted with document scanning and imaging projects to support accurate file back-up.
- Identified and corrected inconsistencies in filing systems for increased accuracy.
- Examined, categorized, and sorted incoming documents.
- Created, implemented and monitored filing systems for easy retrieval of records.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
Education
Associate of Science - Business Administration
Duff's Business Institute/Everest
1000 Forbes Ave #1200 Pittsburgh Pa 1522208.2002
GED -
Connelley Technical Institute
Pittsburgh Pa05.1996
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Project Management
- Policy Implementation
- Schedule Preparation
- Business Administration
- Customer Service
- Teamwork and Collaboration
- Effective Communication
- Positive Attitude
Timeline
Real Estate Agent
Caldwell Banker Real Estate
08.2024 - Current
Operations Manager
Numbers Lounge LLC
03.2021 - 01.2023
Claims Technical Expert
Social Security Adminstration
08.2015 - 07.2023
Disability Claims Specialist
Social Security Adminstration
04.2007 - 08.2015
Customer Service Representative
Social Security Administration, SSA
06.2000 - 04.2007
File Clerk
Social Security Administration, SSA
06.1997 - 06.2000
Associate of Science - Business Administration
Duff's Business Institute/Everest
GED -
Connelley Technical Institute
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