Summary
Overview
Work History
Education
Skills
Timeline
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Christina Craig

Columbia,SC

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

16
16
years of professional experience

Work History

Life Insurance Agent

Globe Life
03.2024 - Current
  • Increased client satisfaction by providing personalized and knowledgeable life insurance consultations.
  • Boosted policy sales through proactive client outreach and effective marketing strategies.
  • Built long-term relationships with clients by offering attentive service and ongoing support for their life insurance needs.

Customer Service Representative

Verizon Wireless
02.2014 - 08.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Medicaid Specialist

BlueCross BlueShield Of SC
05.2008 - 02.2014
  • Assisted nursing home providers with completion of applications and paperwork.
  • Perform all job duties related to timely and efficient billing and collection of Medicaid receivable.
  • Operate within established company guidelines. State imposed billing requirements to ensure complete and accurate billing accountability.
  • Maintain proper billing records to ensure customer satisfaction
  • Worked well in a team setting, providing support and guidance.
  • Proven ability to learn quickly and adapt to new situations.

Education

Some College (No Degree) -

Midlands Technical College
West Columbia, SC

High School Diploma -

Fairfield Central High School
Winnsboro, SC
06.1999

Skills

  • Data Collection
  • Account Updating
  • Information Security
  • Data Entry
  • Clear and Effective Communication
  • Critical Thinker
  • Multitasking skills
  • Teamwork

Timeline

Life Insurance Agent

Globe Life
03.2024 - Current

Customer Service Representative

Verizon Wireless
02.2014 - 08.2023

Medicaid Specialist

BlueCross BlueShield Of SC
05.2008 - 02.2014

Some College (No Degree) -

Midlands Technical College

High School Diploma -

Fairfield Central High School

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Christina Craig