Christina Craigg-Delmadge
Baldwin,NY
Summary
Detail-oriented independent professional with 8+ years of experience seeking a Superintendent of Infrastructure role. Immense ability to spearhead and complete multifaceted projects within time and budget constraints. Driven, innovative, creative, collaborative, and solution-based professional with interpersonal skills ready to thrive in a fast-paced environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Transit Management Analyst II
New York City Transit
01.2023 - Current
- Supports the Department of Subways and Facilities Division in planning, development, and execution of projects
- Track Re-New-Vation initiatives and report progress to the Vice President of Subways, Assistant Chief Officer, Director, General Superintendents, and Superintendents
- Spearheaded 5 million-dollar Orange Flood Control asset deployment project for Flood Mitigation assets
- Created the Facilities Absence Reporting System to replace OSAC Sick Control resulting in a potential 1.3 million dollars in savings per year on budgeted jobs (Station Maintenance Facilities Attendance Hotline IVR (1,000+ Employees) if utilized
- Developed the Station Maintenance Facilities Tracker Application to replace the outdated Microsoft Access system in PowerBI /Power Apps
- Designed Overtime Justification App in PowerApps allowing managers to process paperwork on mobile, improving production by 15-20%
- Onboarded new hires
- Monitored 30 million dollar Re-New-Vation project analyzing Scope of Work and Final Re-New-Vation stations for Senior Vice President, NYCT Department of Subways weekly presentations
- Reviewed IOD, DANs, and overtime budget for Station maintenance facilities
- Completed the Safety Goal Action Plan Department of Subways Facilities Division
- Deployed, and confirmed all 472 stations for the Department of Subways Storm Desk ensuring safety for our customers
- Collaborate with internal and external stakeholders to ensure compliance with current standards.
Operations Support Supervisor
Verizon
01.2019 - 01.2022
- Provided provisioning, dispatch, and maintenance support to Retail, Wholesale, Government, and Enterprise Business customer base
- Managed complex budget focusing on improving labor costs and decreasing departmental expenses
- Supported the installation, maintenance, and construction of network services by managing the geography plan for more than 200 Network technicians to drive business functions
- Analyzed and drove critical business transformation initiatives
- Created the daily plan for 200+ technicians, resulting in 96% on-time arrivals
- Minimized the company’s federal fines of over 1M dollars by effectively scoring job completion timelines
- Oversaw a 2-million-dollar payroll, identified and rectified payroll processing issues resulting in cost savings, and completed a Human Resource investigation
- Managed and executed a labor optimization project, boosting employee productivity and cutting overtime by 15%
- Directed 60-plus personnel (FMLA, STD, termination, and grievances, and assisted with all HR investigations for arbitration hearings)
- Spearheaded and created a training program on sales techniques, de-escalating angry customers, and support systems for six managers and over 50 team members of union associates, resulting in an increased customer satisfaction rate of 90% in 2 weeks.
Senior Customer Service Representative
Verizon
01.2016 - 01.2019
- Provided account management, forecasting, funnel management, sales support, and problem resolution for business customers
- Executed marketing campaigns handling outbound calls through a strategic dialer
- Formulated and implemented creative sales plans to increase customer satisfaction and accomplish business/sales goals
- Deployed customer-centric methodologies to ensure high client loyalty and grow customer base
- Met net sales targets by 146% through up-selling and cross-selling, resulting in being the number 1 seller
- Nominated as top Presidents Club Winner representative for revenue generation
- Achieved 97% customer satisfaction by meeting service level agreements
- Accelerated annual sales volume by more than 35% YOY by implementing effective strategic direction
- Managed and addressed extensive account contract requests with a 95.4% contract renewal rate.
Executive Assistant
Ras PLC
01.2016 - 01.2016
- Acted as the point of contact among law executives, employees, clients, and other external partners
- Ensured excellent organizational skills by managing calendars and tight deadlines, preparing expense reports, filing secure documents, and training new staff
- Collected and processed data, including secure information
- Maintained executive’s appointment schedule by managing a corporate calendar through planning and scheduling meetings, conferences, teleconferences, and travel
- Conserved executive’s time by reading, researching, and routing correspondence; drafting letters and documents; collecting and analyzing information; and initiating telecommunications
- Supported day-to-day operations that align with the firm’s goals to increase business value.
Teller
Ridgewood Savings Bank
01.2012 - 01.2016
- Managed business activities by directing and guiding a team of five junior tellers in a fast-paced, challenging environment
- Ensured successful integration of new employees by coordinating training
- Conducted analysis on all monetary inaccuracies in line with defined regulations
- Enhanced new customer account sales by 14% by developing effective training programs
- Provided leadership on federal regulation compliance and day-to-day issues on the Teller line, determining the most appropriate course of action for resolution, or escalating as required
- Coached Teller team on financial transactions, customer experience, and effective referral opportunities
- Exhibited quality understanding of the business and operational function areas supported, including but not limited to cash handling, control of negotiable items, fraud analysis, managing controllable expenses, promoting integrity, customer privacy, and colleague safety.
Education
Master of Business Administration - Project Management
Strayer University
Washington, DC01.2020
Bachelor of Arts - Political Science
John Jay College of Criminal Justice
New York, NY12.2015
Skills
- Microsoft Office
- GIS
- REMs
- EAM
- Teams
- Power Apps
- Business process improvement
- Business Analysis
Certification
- Project Management Certificate, Cornell University
- Human Resources: Payroll Certificate, LinkedIn Learning
- MTA New Manager Boot Camp
- MTA Voice & Tone/ Inspiring Performance
- MTA Your Changing Role
- MTA Developing Managerial Effectiveness (Part 1 &Part 2)
- MTA Conflict Resolution
Timeline
Transit Management Analyst II
New York City Transit
01.2023 - Current
Operations Support Supervisor
Verizon
01.2019 - 01.2022
Senior Customer Service Representative
Verizon
01.2016 - 01.2019
Executive Assistant
Ras PLC
01.2016 - 01.2016
Teller
Ridgewood Savings Bank
01.2012 - 01.2016
Master of Business Administration - Project Management
Strayer University
Bachelor of Arts - Political Science
John Jay College of Criminal Justice
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