Christina Crather
Summerville,SC
Summary
Communicative bartender/server dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering experience providing service to large numbers of dinner guests at popular, fast-casual restaurants. Detailed organizer of service operations with versatility in stressful circumstances.
Overview
4
4
years of professional experience
Work History
Bartender-server
California Dreaming Restaurant
Charleston, SC
06.2022 - 10.2022
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Increased sales significantly by upselling higher-end products to customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Checked identification for minimum age for sale of alcoholic beverages.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Office Manager
California Dreaming Restaurant
Charleston, SC
06.2022 - 10.2022
- Executed invoice entry into Restaurant 365
- Executed payroll in Paycom
- Balanced all cash outs with Posi and then Toast
- Executed all cash handling for the restaurant
- Answered the phone and emails
- Assisted with reservations on Open Table
- Maintained all personnel files and records
- Responded to all reviews on Google, TripAdvisor, Open Table, Yelp, etc
- Updated reports, managed accounts and generated reports for management team.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Evaluated employee records and productivity and submitted evaluation reports.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Coached new hires on company processes while managing employees to achieve maximum production.
Server/Bartender/FOH Manager
District 850
Tallahassee, United States
01.2020 - 05.2021
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Followed strict recipes and drink measurements to minimize product used.
- Built relationships with vendors to manage orders and negotiate costs.
- Taught employees bar sales techniques, resulting in higher profits.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Resolved guests complaints while maintaining positive customer environment.
- Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Helped hosts and hostesses execute timely and efficient processes to drive first class guest service.=
Event Coordinator
Hangar 38
Tallahassee, United States
01.2019 - 12.2019
- Managed event logistics and operations.
- Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
- Worked closely with customers to meet party goals, maintain deadlines and resolve complaints or service issues.
- Liaised with marketing and PR colleagues to promote special events in social calendars.
- Reviewed event bills to confirm accuracy and approve payment.
- Developed post-event reports to determine effectiveness of each event.
- Performed event coordination for larger parties and gatherings.
- Coordinated schedules and timelines for events.
FOH Manager
1105 Bistro
Tallahassee, United States
01.2018 - 12.2018
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Conducted weekly sales meetings with team members to establish merchandising, sales and profit objectives.
- Resolved guests complaints while maintaining positive customer environment.
- Initiated server side-work chart rotation to promote solidarity and standard of cleanliness.
- Created and distributed staff schedules and maintained time cards to facilitate efficient payroll process.
- Performed cash handling activities and secured nightly bank deposits.
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
Education
Master of Science - Curriculum And Instruction
University of Phoenix
Tempe, AZ02.2009
Bachelor of Science - Elementary Education
Troy State University
Dothan, AL 05.2005
Skills
- Troubleshooting
- Detail-Oriented
- Point-of-Sale (POS) Software
- Tableside Service
- Adaptable and Flexible
- Cash Register Operations
- Complex Problem-Solving
- Table Preparation
- Wine and Liquor Service
- Time Management
- Table Monitoring and Turnover
- Greeting and Seating Guests
- Team Player
- High-Volume Dining
Additional Information
I have been a teacher for 16 years while working on-again/off-again in the food and beverage industry. My heart right now is working in hospitality and why I walked away from teaching in May of 2022. I am looking to find the right fit for me and a place I can feel like is my second home.
Timeline
Bartender-server
California Dreaming Restaurant
06.2022 - 10.2022
Office Manager
California Dreaming Restaurant
06.2022 - 10.2022
Server/Bartender/FOH Manager
District 850
01.2020 - 05.2021
Event Coordinator
Hangar 38
01.2019 - 12.2019
FOH Manager
1105 Bistro
01.2018 - 12.2018
Master of Science - Curriculum And Instruction
University of Phoenix
Bachelor of Science - Elementary Education
Troy State University
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